Product Manager, Billing and Platform
Title: Product Manager, Billing and Platform
Position Description: Build core platform for Zipcar’s new product offerings in billing and payment processing. Lead the strategy, design, and development of new and improved tools and services. Launch product features to enhance member experience. Build a global vision for and own mission critical applications for a newly launched product vertical. Champion end-to-end user experiences across billing and payments, customer care and member engagement platforms. Conduct deep data analysis on the member experience to identify opportunities for improvement and measure success of various initiatives. Partner with key internal stakeholders to drive improvements to platform health and member success KPIs (e.g., billing contact ratio, chargeback rate, violation recovery rate, lifetime value). Identify objectives, key results, and build platform roadmaps based on business and user needs. Act as an advisor for business verticals. Quickly grasp key objectives and translate these into data, pricing, billing, and pricing requirements. Partner with engineering teams to prioritize backlogs, writing clear user stories that articulate desired customer functionality. Formulate hypotheses backed by data queries using SQL, Python, R, or similar technologies. Demonstrate strong leadership and teamwork to manage cross-functional projects through to completion.
Required Experience/Skills: Requires a Bachelor’s degree in Analytics, Data Science, Financial Actuarial Mathematics, Computer Science, Engineering (any), or a related field plus five (5) years of experience as a Data Analyst, Business Analyst, Finance Operation Risk Analyst, or related occupation.
Must have two (2) years of experience in the following (experience may be gained concurrently):
- Experience in software product management
- Data analysis, including SQL, Excel, R, Python, or VBA
- Accounting principles
- Financial reporting tools, including QuickBooks or NetSuite
Must have one (1) year of experience in the following (experience may be gained concurrently):
- Atlassian suite, including Jira, Confluence, or Asana
- Web analytics, including Google Analytics
- A/B Testing
- Wireframing and Prototyping, including Whimsical, Lucidchart, or Figma
- Business intelligence tools, including Looker or Tableau
Will accept a Master’s degree plus two (2) years of experience as a Data Analyst, Business Analyst, Finance Operation Risk Analyst, or related occupation in lieu of Bachelor’s degree plus five (5) years of experience.
Location: 35 Thomson Place, Boston, MA 02210
Number of employees supervised: None
Travel Requirement: No
Telecommuting: Position is fixed based in Boston, MA office; However, telecommuting from a home office location is allowed
Multiple Positions: No
Reports to: Kaitlyn Kirkaldy, Group Product Manager - Member Lifecycle, Billing, & PlatformBostonMassachusettsUnited States of America