Quality Inspector (Part-Time)
Wheely
At Wheely, we are building the future of high-end transportation. We’re pioneering a new standard of excellence and crafting unparalleled brand, product and service experiences for discerning individuals who prioritize time and perfection above all else. Join us as we scale Wheely from London, Dubai and Paris to dozens of markets around the world in the coming years. With over 3000 chauffeur partners and hundreds of thousands of customers, we are fortunate to be the leading brand in all the markets we operate in.
The Quality Team is responsible for independently assessing the Quality of the services provided by the Chauffeurs and by our Customer Service team. Enabling a virtuous feedback loop between our theories and the outcome of our services provided.
A successful candidate will act as a Mystery Shopper, taking journeys and ensuring our standards are met, providing feedback and coaching Chauffeurs at the end of the journey - helping them to achieve the Wheely Standard in the service levels they provide to passengers.
What you will be doing
- Assess chauffeurs against The Wheely Standard through mystery shopping journeys using an internal Quality Check tool, followed by effectively delivered on-the-spot feedback to improve performance.
- Support in building the feedback loop between quality, customer service, training and operations to continuously improve standards.
- Partner with peers in other regions to continuously improve the processes, ensuring the passenger expectations are consistently being exceeded.
Requirements
Must-have:
- 2 years in a relevant role
- Experience within high-standard, disciplined, detail-oriented industries, such as luxury hospitality, retail, transportation, military, etc.
- High school diploma or equivalent
- Any certifications, diplomas, or qualifications in hospitality, service management, customer experience, or other relevant and transferrable subject.
- An appreciation for high standards, attention to detail, and enthusiasm for customer experience.
- Excellent interpersonal and communication skills - empathy is key.
- Flexibility, able to work at our offices and conduct mystery shops all around the city. Some work-from-home flexibility is also available if required.
Beneficial:
- Direct experience as a mystery shopper.
- Experience in delivering feedback, coaching, or training.
- Experience managing adherence to SOPs and quality standards, especially those involving customer interactions.
- Diploma or degree in hospitality, customer experience management, or similar.
- Knowledge of luxury vehicles and their specifications.
Benefits
Wheely expects the very best from our people, both on the road and in the office. In return, employees enjoy flexible working hours, and an exceptional range of perks and benefits.
- Competitive salary
- Daily lunch allowance
- Monthly credit for Wheely journeys (outside of mystery shopping)
- Professional development allowance
- Top-notch equipment
Wheely is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
All of your personal information will be collected stored and processed in accordance with Wheely’s Candidate Privacy Notice
