At Wheely, we're a luxury brand on the outside, but a technology company on the inside, building the world's first Luxury-as-a-Service. We believe that time is the ultimate luxury and that modern engineering and design, combined with the industry’s highest standards of service, can unlock an unparalleled experience for our customers. From on-demand chauffeuring, concierge service, to our best-in-class app, we exist to help our clients reclaim their time by connecting them to the places and people that matter.

More than 40% of our team works in product & engineering, and both Wheely founders are technical. We are also unapologetically design centric. It’s not about A/B testing one hundred shades of blue, but crafting the perfect shade. We also take a privacy-first approach and believe that where people travel, and who they travel with, is at their discretion.

We have refused government requests to hand over journey data, and are currently developing bespoke technology to put our clients’ movements beyond even our own reach.

Backed by leading global investors, Wheely is poised for the next phase of our journey. Over the next 5-10 years, we plan to offer a full portfolio of luxury services and expand into more international cities, building on our success in London, Paris, and Dubai.

About the role

As the Operations Coordinator at Wheely Middle East, you will play a crucial role in ensuring the success and satisfaction of our chauffeur community, and manage office operations. You will be responsible for being the face of the company at our reception desk, acting as a liaison between Wheely and our valued chauffeurs, and assisting our Quality & Training team with quality inspections and training sessions.

This role offers an excellent opportunity to gain hands-on experience in operations management and contribute to the growth of our organization. This role requires a customer-focused mindset, excellent problem-solving skills, and the ability to thrive in a dynamic and fast-paced environment.

Key Responsibilities

Operations Focus

Manage office reception desk
Handle basic Chauffeur and Partner inquiries promptly, demonstrating the ability to make decisions during non-standard situations
Support operations team in daily administrative tasks
Facilitate amenity distribution among our Chauffeurs and Partners
Help maintain inventory and stock levels

Quality Focus

Maintain accurate records of quality tests, inspections, and audits. This includes recording results, documenting deviations, and tracking corrective actions
Analyze quality data to identify trends, patterns, and areas for improvement. This may involve using statistical methods and quality tools to interpret data and make recommendations
Ensure compliance with relevant quality standards, and regulations; this may include conducting internal audits and inspections to verify adherence to quality protocols
Provide training and guidance for the Chauffeurs on quality standards, procedures, and best practices

Requirements

Experience in an operational and customer-facing role, preferably within a fast-paced environment; hospitality and luxury services experience is a plus
Strong problem-solving skills with a proven track record of delivering creative solutions
Ability to prioritize multiple tasks effectively in a dynamic work environment
Ensuring strict adherence to quality standards, regulatory requirements, and company policies by paying close attention to details outlined in procedures and specifications
Flexibility in adjusting to changes in priorities, assignments, and work environments
Exceptional communication skills with a focus on clarity, structure, and ownership
Comfortable using basic software and tools relevant to the role (Google Suite)
Availability to work at in the office five days a week