Technical CRM Specialist Stockholm · Hybrid
Voi
Technical CRM Specialist
YOUR MISSION AT VOI
As part of the CRM Team, you will maximise customer value by strengthening our lifecycle, upsell and partner-ad capabilities in Braze. Beyond campaign execution, you will help build and maintain the technical foundation of our CRM ecosystem, ensuring our setup is scalable, reliable and supports long-term growth.
This includes:
Enhancing and maintaining Braze infrastructure such as templates, content blocks, components, events, segments and reusable logic
Designing automations and workflows that reduce manual execution and improve scalability
Building complex lifecycle, upsell and partner-ad journeys through Braze and other platforms.
Translating business requirements into clear triggers, eligibility rules and personalised message logic
Supporting partner campaigns by configuring templates, segmentation and tracking across email, push and in-app
Collaborating with Product, Tech, Data and commercial teams on event design, data flows and CRM-related system updates
Ensuring high operational quality through QA, documentation, governance standards and structured experimentation
WHAT YOU NEED TO EMBARK
We are looking for a technically strong and solution-oriented CRM professional who enjoys building systems that scale. In addition to being fluent in English, we believe the right candidate has:
3 or more years of hands-on experience in CRM, lifecycle or marketing automation
Advanced experience working in Braze or similar customer engagement platforms
Strong understanding of CRM data structures including events, user attributes and triggers
Ability to understand technical documentation, APIs and integrations supporting CRM workflows
Comfort working with JSON, HTML, Liquid and data schemas without needing to code
Experience improving workflows, introducing automation and increasing platform efficiency
Strong problem-solving skills and the ability to collaborate across technical and non-technical teams
WHY VOI?
Working at Voi is more than just a job; Our People Promise includes a personal Voiage where you will grow as a professional and be a part of a team and culture that builds something meaningful for society. In addition to this you’ll have the opportunity to:
Join the #1 micromobility company in Europe and one of the fastest growing scaleups
Get “skin in the game” through our employee options program
Join the micromobility-revolution and be a part of creating sustainable cities made for living, free from noise and pollution
Work from our dog-friendly office in Stockholm.
- Locations
- Stockholm
- Remote status
- Hybrid
- Employment type
- Full-time
Stockholm
About Voi Technology
Since 2018, Voi has been on a mission to create safe, sustainable and reliable micromobility for everyone. Today we are the leading shared micromobility operator in Europe, with HQ in Stockholm (Sweden), operating 150,000+ vehicles in 110+ towns and cities across 12 countries, serving 8+ million riders with over 400+ MILLION rides to date, and we have no intention of stopping here! We believe that micromobility will play a central role in changing how people move in our towns and cities in the future and want to ensure that the micromobility transformation happens the right way - through real innovative technology, partnership and transparent dialogue with towns, cities and governments, and by adapting our products to the local needs. In addition to improving quality of life in cities around the world, we are contributing to the solution for climate change by making sustainable transportation options more widely available and promoting renewable energy use and circularity along our supply chain.
Diversity Matters
As a Voiager, we offer you a friendly, collaborative and fast-paced workplace where you can bring your whole self to work, regardless of gender, age, ethnicity, religion, disability or sexual orientation - and welcome applications from whoever you are, including veterans, those actively serving as a Reservist and their partners. What is most important to us is how you treat others and what skills and value you bring to our team. We believe that having a wide diversity of people with different backgrounds and perspectives within Voi is essential to our success in delivering the best user experience to our equally diverse user base. With employees from over 50 nationalities working within Voi, we believe we have made good progress but know we can still do more - therefore we discourage any photos, personal letters, or disclosure of any information that concerns other information than your professional experience.
Technical CRM Specialist
Already working at Voi Technology?
Let’s recruit together and find your next colleague.
