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Fleet Operations Executive



London, UK
Posted on Tuesday, July 2, 2024
Since 2016, Virtuo is your car, but in your pocket (not parked on city streets). From Paris to many other European capitals, we’re bringing all the freedom of driving without the burdens of owning a car for you, our cities & the planet. Our vision is a future with no personal cars.
Key Facts
📲 +2,500,000 downloads │ 👤 +150,000 users │ 🚙 +4,000 cars │ 💪 +100 Virtuosos
🏆 Rewards: Best apps on the app store 2016&18, BPI France, and 2021 FrenchTech Top 120.
📍 We are in France, the U.K, Spain, and Portugal.
🔑 The Opportunity:
The Fleet Operations team plays a critical role in maintaining our fleet of vehicles in optimal conditions to ensure they are always ready for our customers. Responsibilities include managing repair costs, maintaining garage relationships, handling insurance claims, and addressing mechanical issues that affect customer satisfaction. The team also analyses repair and accident data to optimise our operations and achieve company goals.
🎯 Your Missions:
Coordinate Maintenance and Repairs: Schedule, coordinate, and monitor maintenance and repair work with external vendors or in-house mechanics
Manage Repairs Cost: Approve and track maintenance and repair expenses to ensure they align with budgetary targets.
Source Parts and Suppliers: Assist in sourcing and purchasing necessary parts and suppliers for vehicle maintenance and repairs.
Ensure Vehicle Good Condition: Maintain all vehicles in good working condition, meeting safety standards through rigorous checks and procedures.
Handle Insurance Claims: Efficiently manage insurance claims to expedite repairs and minimise vehicle downtime
Analyse Repair Data: Identify trends in repair costs and performance to improve efficiency and cost-effectiveness.
⚡ What’s cool about this job:
Impactful Role: As a key member of the UK Operations team, you'll directly contribute to enhancing our car rental experience for customers and help to achieve the company’s target
Dynamic Team Environment: Join a passionate team dedicated to delivering excellent service in a fast-paced, collaborative setting that values diversity and inclusivity
Opportunity for Influence: Engage with various levels of management and contribute your ideas to drive company growth and development
🌟 This role if perfect for you if:
Passion and Technical Knowledge: You’re passionate about cars and have knowledge of vehicle mechanics and repair pricing
Mechanical Experience: You've worked in a garage or similar role managing vehicle repairs and maintenance for more than 2 years
Problem-Solving Skills: You thrive in dynamic environments, handling multiple tasks with strong attention to detail and adherence to procedures
Operational Excellence: You're proactive in improving processes to enhance efficiency
Collaborative Spirit: You're adaptable and enjoy working in teams, quickly learning new systems and processes
Communication Skills: You effectively communicate with clients, colleagues, and management both verbally and in writing
🕺Other Benefits:
Flexible Work Environment: Remote work policy with 2-3 days in the office.
Central London Location: Enjoy a coworking space with rooftop access, free gym, and other amenities
Social Activities: Regular team socials and monthly lunch card
Virtuo Car Rental Discounts: Enjoy discounts on renting Virtuo cars across various countries where Virtuo operates
🚙 Learn more about us:
Want to know more about us? Check our Candidate Kit
Diversity & Inclusion:
We believe that equality and diversity make us a better company and community. We currently have around 20 nationalities at Virtuo and we respect and value employees from every background. We are committed to making an impact on society and this is at the foundation of everything we do at Virtuo — from our product’s features to how we build our workforce. We take many initiatives to improve diversity and inclusion and we are proud we signed the PACTE by FrenchTech, an engagement to bring more parity in the start-up ecosystem.