Customer Success Manager - Italy & DACH
Vimcar
Customer Service, Sales & Business Development
Germany
Posted on Oct 25, 2024
Shiftmove (ex Avrios, ex Vimcar) is born from a merger of two of Europe's leading fleet management companies on a mission to build Europe's leading fleet tech company.
Driven by smart people and innovative ideas, and backed by one of the leading technology and software-focused private equity firms, Shiftmove is building award-winning SaaS solutions for mobility management.
Join our open-minded, humble, and honest group of more than 200 people from over 35 countries, who are all committed to building a better future for our clients and the industry as a whole.
As our Customer Success Manager, you will play a crucial role in ensuring the long-term success of our customers by focusing on retention and churn prevention. Your main priority will be to build strong, trust-based relationships, guiding customers to fully realise the value of our solutions and proactively addressing any challenges they may face.
Your Role
- You’ll manage a diverse portfolio of Italian, English, and German-speaking customers, ranging from low-touch to high-touch accounts.
- You build and nurture strong relationships with your customers, acting as their primary point of contact and trusted partner throughout their life-cycle journey with Shiftmove.
- You leverage data and monitor relevant customer metrics to effectively drive successful adoption and retention.
- You identify upsell opportunities and develop actionable expansion plans in close collaboration with our Account Managers.
- You act as the voice of the customer, helping to translate their needs into product requirements.
- You support onboarding, training sessions, and webinars for our Italian customers.
Your Profile
- Proven track record in B2B customer success, ideally in a SaaS company.
- You embody a customer-first attitude, with demonstrated experience managing customers of varying sizes.
- Strong communication skills, with the ability to transform customer conversations into business-driven relationships while prioritizing customer goals.
- Ability and drive to identify upsell opportunities and develop actionable plans for expansion.
- Analytical mindset paired with a strong sense of accountability and ownership.
- High emotional intelligence (empathy, self-awareness, internal motivation, social skills).
- Fluent in Italian, German, and English (minimum C1 level).
Our Offer
- Impact: You and your team play a crucial role in the success of our business by keeping our customers engaged and satisfied, ensuring they continue to see value in our solutions.
- Culture: You will join a highly collaborative and supportive team with a positive and driven culture
- Sustainable growth: We are almost a €50m+ ARR company and growing! We do this in a very sustainable way and with a lot of substance backed by one of the leading technology and software-focused private equity firms.
- Health & Wellbeing: A strong sense of healthy work-life balance. 1 mental health day and access to Nilo.health platform if you could use a session with a psychologist or coach
- Learning & Development: An annual professional development budget of 2k EUR
- Remote setup: You can work from all over Germany or Italy, we have our HQ in Berlin and meet once per quarter for team onsites.
- Workation: up to 12 weeks of remote work from any country or continent you want!
SOUNDS LIKE YOU?
If you don't tick all the boxes however you think you'll thrive in this role we would like to learn more about you.
Shiftmove is an equal-opportunity employer. We believe diverse experiences and demographic characteristics that have nurtured unique viewpoints benefit our growth and performance. Just be yourself and maybe you’ll bring something valuable to the role we didn't initially think of.
If you need specific accommodations (tools, time, etc.) due to any special needs, and you are happy to disclose this, then please let us know. We are happy to make adjustments as support can make a decisive difference in the application process.
