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IT Support Specialist

Vast

Vast

IT, Customer Service
Long Beach, CA, USA
Posted on Thursday, June 6, 2024

At Vast, our mission is to contribute to a future where billions of people are living and thriving in space. We are building artificial gravity space stations, allowing long-term stays in space without the adverse effects of zero-gravity. Our initial crewed space habitat will be Haven-1, scheduled to be the world’s first commercial space station when it launches into low earth orbit in August 2025. Our team is all-in, committed to executing our mission safely and on time. If you want to work with the most talented people on Earth furthering space exploration for humanity, come join us.

Vast is looking for an IT Support Specialist, reporting to the IT Manager for providing day-to-day technical support to Vast’s internal employees and making sure systems run smoothly. You will be the first point of contact for users experiencing technical issues, providing timely and efficient solutions to their problems. Your expertise in troubleshooting, problem-solving, and exceptional customer service will be key to your success in this role.

This is a full-time, non-exempt, in-person position in our Long Beach location.

Responsibilities:

  • Exhibits excellent communication and interpersonal skills
  • Demonstrated ability to resolve difficult technical issues with limited information
  • Provide help desk support and resolve problems to the end user’s satisfaction
  • Maintains and supports enterprise resources, including laptops, desktops, tablets, mobile phones and other network enabled devices
  • Monitor, respond and resolve incidents in an ITSM system while ensuring SLA performance metrics are met. Ex: Jira SM, ZenDesk
  • Strong troubleshooting of Windows 10/11 operating system
  • Strong troubleshooting of MacOS
  • Some understanding of Active Directory or LDAP
  • Comfortable replacing hard drives, memory and other computer components
  • Onboarding/ offboarding users
  • Perform timely workstation hardware and software upgrades as required
  • Provide support for multiple locations
  • Installing, moving, equipment that may weigh up to 50 lbs

Minimum Qualifications:

  • 2+ years of experience in IT
  • Proven experience with ITSM tools
  • Strong problem-solving skills and ability to work independently and collaboratively

Preferred Skills & Experience:

  • Experience in a manufacturing environment
  • Prior experience working in a fast-paced startup environment
  • Familiarity with aerospace industry regulations and standards regarding IT and data

Pay Range:

  • IT Support Specialist L1: $26.98-$32.97/hour
Salary Range: California
$26.98$32.97 USD
COMPENSATION AND BENEFITS
Base salary will vary depending on job-related knowledge, education, skills, experience, business needs, and market demand. Salary is just one component of our comprehensive compensation package. Full-time employees also receive company equity, as well as access to a full suite of compelling benefits and perks, including: 100% medical, dental, and vision coverage for employees and dependents, flexible paid time off for exempt staff and up to 15 days of vacation for non-exempt staff, paid parental leave, short and long-term disability insurance, life insurance, free catered meals and snacks and beverages, access to a 401(k) retirement plan, One Medical membership, ClassPass credits, personalized mental healthcare through Spring Health, and other discounts and perks.

U.S. EXPORT CONTROL COMPLIANCE STATUS

The person hired will have access to information and items subject to U.S. export controls, and therefore, must either be a “U.S. person” as defined by 22 C.F.R. § 120.62 or otherwise eligible for deemed export licensing. This status includes U.S. citizens, U.S. nationals, lawful permanent residents (green card holders), and asylees and refugees with such status granted, not pending.

EQUAL OPPORTUNITY

Vast is an Equal Opportunity Employer; employment with Vast is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, national origin/ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability or any other legally protected status.