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About

ASTERRA is a successful Earth observation company specializing in SAR analytics and innovative technological solutions. ASTERRA’s SaaS platform provides satellite-based infrastructure intelligence to a wide range of industries. Through AI technology and geospatial expertise, ASTERRA delivers advanced monitoring solutions that empower organizations to make informed decisions and drive positive impact.

We are seeking a high-performing Senior Account Manager & Team Lead to join our regional team, focusing on customer retention, satisfaction, and loyalty by supporting high-value reseller accounts across the EMEA and APAC regions. This role requires a professional ready to lead a team, reinforce reseller relationships, and drive client retention, positioning ASTERRA as a trusted partner throughout the region.

Responsibilities

• Customer Retention & Relationship Management: Build and maintain strong, long-term relationships with resellers and clients in EMEA and APAC, ensuring they derive maximum value from ASTERRA’s solutions. Monitor satisfaction levels among resellers and end clients, proactively identifying at-risk accounts and implementing strategies to improve retention.
• Customer Experience Leadership: Manage the full lifecycle of client engagement through resellers, from onboarding to renewal, ensuring a seamless experience that maximizes satisfaction and loyalty. Gather and analyze customer and reseller feedback, advocate for their needs within the organization, and work with product teams to improve offerings.
• Team Leadership & Mentorship: Lead, mentor, and develop a team of Account Managers within EMEA and APAC, fostering a culture of excellence and client-centricity. Cultivate a collaborative team environment, encourage knowledge sharing, and provide guidance on best practices in account and customer management.
• Strategic Account Planning & Cross-Functional Collaboration: Develop strategic plans for key reseller and client accounts, partnering with sales and product teams to meet client needs. Coordinate with internal stakeholders to ensure client and reseller issues are resolved promptly and participate in forecasting and budgeting processes to align with market needs.

Qualifications

Minimum Qualifications:

• Bachelor’s degree in business, Engineering, or other related field.
• 7+ years of experience in account management, customer success, or a related field, ideally working with reseller networks or in the water management, geospatial, or tech industries.
• Demonstrated leadership skills with experience managing or mentoring account teams.
• Proven track record of managing high-value reseller accounts and delivering exceptional customer experiences in EMEA and/or APAC.
• Excellent communication skills, with the ability to convey complex information to a diverse client base.
• Familiarity with CRM tools and data analytics to track retention and client satisfaction metrics.

Preferred Qualifications:

• MBA in Business, Engineering, or a related field.
• Familiarity with acoustic leak detection devices (e.g., listening sticks, ground mics, correlator technologies).
• Experience addressing water loss challenges in the public or private sectors, with a keen understanding of potential resistance to innovative solutions.
• Previous project management experience, especially with a focus on customer success and retention.
• Demonstrated ability to drive adoption of new technologies and guarantee customer satisfaction.
• Effective communication skills for promoting the benefits of innovation to various audiences.

Requirements

• Strong interpersonal skills for effective written and verbal communication, with the ability to gather, report, and present information to all organizational levels.
• Technological aptitude.
• Exceptional relationship building skills.
• Capability to operate autonomously or collaboratively within a dynamic work environment.
• Ability to establish ambitious yet realistic sales objectives and action plans.
• High English proficiency (writing, speaking & reading).