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Customer Support & Services Representative / GIS Analyst (part-time / student position)

Utilis Inc.

Utilis Inc.

IT, Customer Service
Kefar Sava, Israel
Posted on Monday, February 12, 2024

About

ASTERRA, a leading Earth observation company specializing in SAR analytics and cutting-edge technological solutions, is at the forefront of providing satellite-based infrastructure intelligence through its SaaS platform. Using AI technology and geospatial expertise, ASTERRA empowers various industries with advanced monitoring solutions, facilitating informed decision-making and positive impact.

ASTERRA is currently seeking a talented GIS analyst, based in Israel, for the role of Customer Support & Services Representative.

In this role, you will provide comprehensive GIS and customer to Operations, Customer Success, and Sales teams for unique customer requests.

This position offers part-time employment with a flexible schedule: Mondays to Thursdays 17:00 to 22:00, and Fridays from 11:00 to 16:00.

Responsibilities

  • Engage with diverse geospatial content, including both raster and vector formats.
  • Provide essential GIS support to Operations, Customer Success, and Sales teams for unique customer requests.
  • Act as the primary point of contact for customers across various channels ensuring their success and satisfaction.
  • Act as the liaison between the company and customers, cultivating relationships with customers by understanding their needs, addressing concerns, and providing information about the company’s products or services.
  • Gather and assess customer feedback to drive improvements.

Qualifications

  • High proficiency in English (writing, speaking, and reading)
  • Additional languages – an advantage.
  • Proven expertise in GIS, with proficiency in ArcGIS 10.X and above.
  • Technologically savvy
  • PC proficiency, with knowledge of Microsoft PowerPoint, Word, and Excel.
  • Pursuing a relevant bachelor’s degree, such as Geography or other similar field or previous relevant army experience – advantage.

Requirements

  • Demonstrate strong problem-solving skills and the ability to handle highly detailed work on multiple concurrent tasks, even under pressure.
  • Ability to work independently and collaboratively in a fast-paced environment.
  • Self-motivation and goal-oriented mindset.
  • Excellent listening skills.
  • Excellent verbal and written communication skills.
  • Ability to build relationships with both internal and external partners.