IT Service Desk Technician
Ubimo
IT
Cincinnati, OH, USA
Posted on Wednesday, May 24, 2023
Quotient is an equal opportunity employer. We celebrate diversity, value inclusion, and foster belonging within our teams. We strongly encourage individuals of all backgrounds, race, national origin, sex, gender, sexual orientation, gender identity, age, religion, marital and parental status, medical conditions, citizenship, and individuals with different and special abilities to apply. If you need reasonable accommodations throughout the recruitment process, please let us know.
At Quotient we are transforming shopping to make life better. To do so, we are adding a Service Desk Technician to the team!
Information Technology and Security organization delivers secure, stable, and scalable technology solutions that enable sustainable growth for Quotient while transforming shopping for consumers. We thrive on innovation and drive efficiencies through simplification, standardization, and automation. We lead with customer service philosophy, developing strong partnerships, taking care of employees, partners, and customers.
The Service Desk Technicians is the first point of contact for technical support to all employees. They are responsible for troubleshooting IT related issues, which includes any hardware, software, and networking problems. They are responsible for troubleshooting problems faced by the end-users of PCs, laptops, and mobile phones by identifying issues and coming up with the solution. Technicians receive trouble tickets raised by users through the IT Service Desk ticketing system, as they are the single point-of-contact for organization.
What you'll do:
- Provide day to day end user support.
- Serve as the first point of contact for customers seeking technical assistance over the phone or email.
- Perform remote troubleshooting through diagnostic techniques and pertinent questions.
- Determine the best solution based on the issue and details provided by customers.
- Walk the customer through the problem-solving process.
- Direct unresolved issues to the next level of support personnel.
- Provide accurate information on IT products or services.
- Record events and problems and their resolution in logs.
- Follow-up and update customer status and information.
- Pass on any feedback or suggestions by customers to the appropriate internal team.
- Identify and suggest possible improvements on procedures.
What you'll bring:
- 0 - 2 Years of Experience
- Bachelor's Degree in IT, Computer Science or relevant field.
- Proven experience as a help desk technician or other customer support role.
- Tech savvy with working knowledge of office automation products, databases and remote control.
- Good understanding of computer systems, mobile devices and other tech products.
- Ability to diagnose and resolve basic technical issues.
- Proficiency in English.
- Excellent communication skills.
- Customer-oriented and cool-tempered.
- Strong communication skills, both written and verbal.
- Proficient in Microsoft Office.
- Ability to multi-task, prioritize, and meet timelines on deliverables.
- Self-starter, sense of urgency, and works well under pressure.
- Strong attention to detail.
- Sense of professionalism and ability to develop relationships.
#LI-PM1
#LI-Hybrid
LIFE AT QUOTIENT
We look for people with the skills and passion to thrive at a company where innovation is the norm, collaboration is paramount, and fun is always part of the mix! Come join our amazing team!
Integrity - We do the right thing, no exceptions.
Customer Service - We are obsessed with our customers, internal and external.
Teamwork - We work with trust and respect, treating our company as it was our own.
Innovation - We look for better ways to do everything, never settling for the status quo.
Sustainable Growth - We constantly look for ways to grow the business more efficiently.
Q-CREW PERKS AND BENEFITS
At Quotient, we want you to have a healthy, rewarding, balanced and meaningful experience – both at work and in life. From traditional medical coverage to flexible time off to helping you save for your future, we’re committed to providing you the best benefits.
ABOUT QUOTIENT
Quotient Technology (NYSE: QUOT) is a leading digital promotions and media technology company for advertisers, retailers and consumers. Quotient's omnichannel platform is powered by exclusive consumer spending data, location intelligence and purchase intent data to reach millions of shoppers daily and deliver measurable, incremental sales. Quotient partners with leading advertisers, publishers and retailers, including Clorox, Procter & Gamble, Unilever, CVS, Dollar General, Ahold Delhaize USA, Amazon and Microsoft. Quotient is headquartered in Salt Lake City, Utah, and has offices across the U.S. as well as in Bangalore, Paris, London and Tel Aviv. For more information visit www.quotient.com. Quotient and the Quotient logo are trademarks or registered trademarks of Quotient Technology Inc. and its subsidiaries in the United States and other countries. Other marks are the property of their respective owners.
See more open positions at Ubimo
Something looks off?
