Head of Merchant Operations (m/w/d), Uber Eats, Germany
Uber
About the Role
As the Head of Merchant Operations (m/w/d) for Germany, you will be the strategic lead responsible for the success, growth, and performance of our entire national merchant portfolio. Based in our Berlin office, you will sit at the center of the German marketplace, obsessing over the merchant lifecycle—from onboarding and catalog quality to retention and compliance.
This is a high-impact leadership role requiring a blend of operational excellence, commercial strategy, and people management. You will partner directly with the General Manager to define the national roadmap, build a high-performing team of "rockstars," and ensure our systems scale as rapidly as our business.
What You Will Do
Merchant Experience: Obsess about improving the experience of our Merchants. Design and scale our processes across the entire Merchant lifecycle.
Merchant Growth: Own and drive strategy and scaled levers for our Merchant growth offerings, including catalogue & photography, advertisements, and merchant offers campaigns.
Merchant Performance: Track the performance of the merchant portfolio, prevent merchant churn, and ensure merchant compliance.
Develop a Talented Team: Build, train, and motivate a team of high-performers, empowering them to deliver towards our ambitious growth goals.
Build Roadmaps: Work closely with the General Manager to set the strategic direction and define the long-term roadmap for Merchant Operations in Germany.
Project & Process Management: Whether it’s a one-off project or an ongoing process, you will chase operational efficiencies and build foundations that scale with our rapid business growth.
Stakeholder Management: Coordinate a variety of initiatives and projects across Sales, Account Management, Support, Procurement, Product, and other key internal stakeholders.
Basic Qualifications
Education: Bachelor or advanced degree in Business Administration, Marketing, Economics, Engineering, Finance, or equivalent.
Experience: 7+ years of relevant experience within a similar position in a competitive e-commerce environment (Scale-ups/Start-ups).
Leadership: A minimum of 2 years of relevant experience in managing and developing a team.
Executional Excellence: Strong attention to detail with a proven track record of planning and tracking progress using OKRs.
Communication: Excellent written and verbal communication skills; demonstrated ability to influence and gain consensus with senior stakeholders.
Analytics: Strong analytical skills and high proficiency in Excel.
Language: Fluency in English, preferrably also in German
Preferred Qualifications
Technical Skills: Advanced knowledge of SQL and experience using Python to build automation and small applications.
Financial Acumen: Experience owning budgets and managing a P&L.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
