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Job Description

About The Role and What You'll Need

About the Role

About the team

Rider Operations, in collaboration with regional teams, leads our vision, strategy and execution for our Rider-facing operations across Europe, Middle East and Africa. Operations is all about running our business on the ground and helping riders and drivers get the most out of Uber’s platform. The team is responsible for driving the growth and engagement of our rider base, and a broad mandate of customer offerings, with the overall objective of ensuring Uber is the most dependable and delightful way to get you wherever you need to be.

About the Role

We are looking for a highly analytical, strategic, and execution-oriented operator to scale and evolve Uber’s Low Cost Mobility portfolio across EMEA, mainly focused on Wait & Save, XShare, and possible future offerings. These products are critical to deliver affordability and drive sustainable growth across diverse market conditions.

Sitting within EMEA Mobility Central Operations, you will work cross-functionally with Product, Local Ops, CRM, and cross-functional teams to execute initiatives end-to-end, own topline and bottom-line performance, and continuously identify opportunities to improve experience for riders and drivers.

This is an individual contributor role with regional ownership, ideal for a strong operator who is comfortable navigating ambiguity, influencing, and balancing strategic thinking with hands-on execution in a fast-paced, data-driven environment.

What the Candidate Will Need / Bonus Points

---- What the Candidate Will Do ----

1. Own execution of key Low Cost initiatives across EMEA, supporting launches, geo-expansions (including airports and sparse markets), and feature rollouts
2. Drive demand generation and operational scaling, ensuring alignment across Central Ops, Local Ops, Delivery Ops, and Community Operations
3. Track and manage performance rigorously, including topline growth, unit economics, spend governance, and anomaly detection, using dashboards, deep dives, and structured reviews
4. Partner cross-functionally with Pricing, Marketplace, CRM, Marketing, Policy, Legal, Tax, Payments, and Business Development to scope, test, and implement initiatives end-to-end
5. Support experimentation and learning agendas, including incrementality testing, pricing, and ETA elasticity work, and demand-generation experiments
6. Translate rider and driver insights into action to improve price–time tradeoffs, product clarity, and overall user experience
7. Act as a key stakeholder manager, driving alignment across multiple teams, managing trade-offs, and unblocking issues to keep initiatives on track
8. Contribute to strategic planning and roadmap evolution, using data, market context, and operational learnings to inform future low-cost product direction

---- Basic Qualifications ----

1. Experience: 3+ years of experience with a Master's degree or 5+ years of experience with a Bachelor's degree
2. Strong problem-solving and strategic thinking skills, with the ability to turn complex questions into clear hypotheses, strategies, and executable plans
3. Data analytical capability, including running analyses, building insights, and measuring impact to guide decisions. Able to develop highly actionable solutions for complex problems and drive implementation
4. Fluency in SQL and in working with data sets using Excel/Google Sheets, hands-on with data as part of daily execution
5. Proven experience managing cross-functional, multi-market initiatives, driving execution across Operations, Product, Marketing, Legal, and Tax
6. Demonstrate proactivity to identify business needs and optimism, respect others, and work well in a team. Ability to work with people from diverse backgrounds and responsibilities. Maintains healthy working relationships, even in disagreements.
7. Strong academic background, with a solid undergraduate degree
8. Professional fluency in English.

---- Preferred Qualifications ----

1. Background in central or local operations, especially managing a portfolio of initiatives.
2. Strong business acumen and portfolio perspective, understanding how products contribute to broader business objectives and unit economics
3. Experience working with Product teams to shape or launch new solutions, testing and rolling out features, and leading GTM strategy
4. Strong communication and stakeholder management skills, able to influence and align partners in a fast-paced environment

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.