Manager, Global Strategy & Planning
Uber
About the Role
CommOps provides outstanding customer support to all Uber customers and partners (e.g., riders, drivers, eaters, restaurants) and Strategy & Planning (S&P) is a core part of setting and driving the strategic vision of the organization. The sub-team within S&P that this role will fill is focused on CommOps Business Planning, Business Performance Reporting and Rhythm of Business activities.
The Manager, Business Planning role will lead the complex and cross-functional Annual Planning process for CommOps. This role will also identify, build, and manage relationships with senior CommOps leaders, Planning leads from the LoB CX teams as well as all the Global CommOps teams. that will ensure CommOps is appropriately differentiating support for our most important customers globally.
A successful candidate will have a strategic and influential role on how CommOps thinks about, plans, measures, improves, and communicates its impact on Uber, and will identify opportunities to increase the efficiency and value of CommOps’ reporting cadence, structure, and material.
The ideal candidate must have strong attention to detail, a passion for problem solving, organizational and program management skills, an ability to influence without explicit authority, and experience managing executive stakeholders.
This role is hard. You will navigate constant ambiguity, manage conflicting priorities from diverse stakeholders, and move at a pace that can be both exhilarating and exhausting. We are looking for someone with a "driver" mindset—someone who doesn't just identify a problem but obsesses over the solution until it’s fully implemented. If you thrive on ownership, possess high grit, and can turn messy data into a clear strategic path, you will grow faster here than anywhere else.
What You’ll Do
- Lead strategic planning activities and thinking about balancing support cost and support quality outcomes
- Lead and program manage key Global Evergreen Planning and Annual Planning activities
- Lead Long Range Planning efforts working with Strategic Finance
- Work with CX leaders on core annual and evergreen planning responsibilities, specifically focusing on x-Persona/ x-Regional budget management
- Steer financial planning for all x-LoB teams; centrally orchestrate strategic HC management and fixed costs (e.g. HC, T&E) allocation for CommOps
- Work with Global Strategy Analytics team to facilitate improvement of CommOps business performance metrics to Uber’s Executive Leadership, including understanding and succinctly communicating CommOps’ underlying business drivers and selecting & building appropriate content deep dives
- Run analysis and develop strategic insights in globe-spanning projects to enable Uber’s leadership decision-making
- Strategically assess and influence the development of each CommOps team’s monthly reporting cadence, structure, and material to the CommOps LT; build a plan to continuously maximize the ROI of executive communication meetings and material across CommOps
Basic Qualifications
- Bachelor’s degree
- Minimum 5 years of work experience, with at least 2 years of corporate strategy, business planning, strategic financial planning, strategy / operations consulting, or CX program management experience
- Experience in communicating with and presenting to senior leaders
- Experience collaborating and influencing others in a cross-functional team environment
Preferred Qualifications
- MBA, Master’s degree in Economics, Business, Finance, or other quantitative fields
- 6 years of experience in strategy and business operations, financial reporting, budget management, cost management
- Critical thinking / ability to understand strategic business drivers across disparate businesses
- Autonomous thinker / worker with ability to independently drive projects from scope to delivery with a self-driven and disciplined approach
- Highly structured, organized, and detail oriented approach to work
- Demonstrated ability to own and execute on multiple major strategic projects / programs simultaneously
- Advanced Excel / data analysis skills with demonstrated experience building financial / economic / analytical models, both high-level and detailed
- Advanced PowerPoint / presentation skills with demonstrated experience crafting executive-ready material (presentations, recommendations) and working closely with senior leaders
- Experience working in highly collaborative, matrixed work environments
- Experience leading large cross-functional and data-driven programs
Let’s ride together
Ready to ride?
Uber’s mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. This isn’t the kind of place where you follow a playbook — it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves, this is the place for you. What moves us, moves the world — let’s move it forward, together.
Benefits: You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
RTO Policy: Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least Tuesday, Wednesday, and Thursday in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.
Equal Opportunity: Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
For New York, NY-based roles: The base salary range for this role is USD$162,000 per year - USD$180,000 per year.
You will be eligible to participate in Uber's bonus program, and may be offered an equity award & other types of comp. You will also be eligible for various benefits. More details can be found at the following link https://www.uber.com/careers/benefits.
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuels progress. What moves us, moves the world - let's move it forward, together.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
