Account Coordinator
Uber
About the Role
As an Account Coordinator, you will support the Account Management team by helping ensure strong operational health across a portfolio of accounts. This role plays a key part in keeping day-to-day activities running smoothly, enabling Account Managers and Customer Success Managers to focus on strategic priorities.
You’ll provide administrative and operational support through routine communication, activity tracking, timely follow-ups, and execution of essential tasks such as reporting, onboarding, and invoicing. This is a great opportunity for someone who is detail-oriented, collaborative, and excited to grow in a client-facing, operations-focused role.
What the Candidate Will Do
Support project execution by tracking progress, timelines, and deliverables to ensure projects are completed on time
Monitor brand and merchant metrics on a daily basis to maintain strong operational health
Assist with campaign execution, including uploading campaigns, pulling performance reports, and sharing updates with Account Managers and Customer Success Managers
Support merchant onboarding by setting up new locations and monitoring existing ones to ensure eligible locations are actively taking trips
Pull and organize operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and opportunities
Address and resolve client issues or questions in a timely, professional, and solution-oriented manner
Provide administrative support by preparing reports, documenting processes, and taking meeting notes to ensure alignment on next steps
What You’ll Need
2+ years of work experience in B2B operations, such as Sales, Customer Success, Account Management, or upper-management roles in the retail or food industry
Bachelor’s degree in Economics, Finance, Business Administration, or a related field
Strong communication and interpersonal skills, with the ability to collaborate effectively with both internal and external stakeholders
Excellent organizational and administrative skills, with high attention to detail
Proficiency in Excel, Google Sheets, and reporting tools for data analysis
Familiarity with CRM tools (such as Salesforce or HubSpot) and data analytics platforms
Bonus Points
Basic SQL knowledge for data analysis and reporting
Experience working with QSR (Quick Service Restaurant) clients or large-scale restaurant operations
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
