Account Coordinator Lead
Uber
About the Role
As an Account Coordinator Lead, you will play a key role in driving business success by leading a team of Account Coordinators supporting Global and Enterprise accounts. Your team will partner closely with merchants and internal account teams, handling setup and administrative tasks, documentation, reporting, and data analysis that enable scalable and efficient account management.
This role sits at the intersection of operations, project management, and stakeholder coordination. You will be responsible for ensuring execution excellence, removing blockers, and maintaining high operational standards while developing a high-performing, detail-oriented team.
What the Candidate Will Do
Lead, coach, and support a team of Account Coordinators, ensuring timely execution of tactical and administrative tasks
Remove blockers, prevent execution deviations, and continuously improve team workflows and processes
Support project execution by tracking milestones, timelines, and deliverables to ensure on-time completion
Act as a point of contact for assigned partners, resolving basic issues and proactively following up on open items
Coordinate internal processes to ensure seamless execution of merchant and client needs
Communicate effectively with internal and external stakeholders to resolve issues and improve account performance
Generate reports and actionable insights from data to support Account Coordinators and Account Managers
Monitor brand and merchant metrics daily to ensure strong operational health
Support campaign execution by uploading campaigns, pulling reports, and sharing updates with Account Managers and Customer Success Managers
Pull operational and marketing metrics on a daily, weekly, and monthly basis to help identify risks and growth opportunities
Address and resolve client issues in a timely, professional, and solution-oriented manner
What You’ll Need
3+ years of experience in account management, operations, or a similar client-facing role, with demonstrated people leadership skills
Proven ability to lead teams and drive high performance through clear priorities and execution discipline
Previous customer-facing experience with accountability for business outcomes, targets, or quotas
Strong data-driven decision-making skills and sound business judgment
Solid project management capabilities, with experience coordinating multiple initiatives simultaneously
Strong executive presence and excellent verbal and written communication skills
A proactive, resourceful mindset with the ability to move quickly and operate effectively in a fast-paced environment
Bonus Points
Experience managing or mentoring team members in an operational or account support context
Salesforce knowledge
Basic SQL proficiency for data analysis and reporting
Experience working with QSR clients or large-scale restaurant operations
Willingness to roll up your sleeves, get into the details, and support high-value partners hands-on
Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.
