Your space-enabled career begins here

About the Role

As a Customer Success Manager, your primary responsibility will be to steward the growth and innovation of direct accounts in Japan. This entails serving as a strategic advisor for our premier direct merchants, crafting a robust market strategy, and implementing a dynamic go-to-market plan. Your efforts will focus on enhancing the 1st party delivery and last-mile capabilities of our direct merchants through the Uber Direct platform.

Key Responsibilities:

1. Own the growth strategy and planning for Direct account partners and drive execution of plan
2. Obtain and analyze merchant data to identify trends in order to achieve the growth strategy
3. Cultivate and maintain relationships with key stakeholders, understanding merchant needs and driving positive outcomes.
4. Monitor and report on feedbacks, trends, and insight from our partners
5. Identify and capitalize on market opportunities to propel business advancement.
6. Lead cross-functional teams to address complex merchant challenges, influencing new product features or business processes.

The role demands a candidate with exceptional critical thinking, sales acumen, operational expertise, and leadership qualities. Adaptability is crucial in our fast-paced environment, balancing strategic long-term goals with immediate tactical demands.

---- What You'll Do ----

1. Act as the primary liaison for key enterprise merchants, managing inquiries and providing consultative support.
2. Develop and monitor business strategies across short, medium, and long-term horizons, adapting plans as needed.
3. Collaborate internally to spearhead new product development or process enhancements, addressing ongoing operational challenges faced by merchants.

---- What You'll Need ----

1. Native Japanese & business level English
2. Minimum of 7 years of experience in managing large enterprise accounts, preferably in the technology sector.
3. Proven sales and commercial strategy expertise, with the ability to analyze sales data and key metrics and translate insights into actionable plans.
4. Exceptional communication skills, adept at engaging with various stakeholders including senior client representatives and internal technical teams.
5. A proactive approach, ready to take initiative and drive results.
6. Demonstrated resilience in the face of challenges; ability to solve complex problems

---- Preferred Qualifications ----

1. Strong analytical abilities, with proficiency in SQL and data analysis to drive decision-making.

Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together.

Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.