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About the Role

DACT agent will provide excellent support to drivers in our platform through their interactions. Will provide excellent support through ticket handling with a high quality and a great attention to detail, investigating users accounts to determine fraudulent or non safety patterns Works on continuos improvement and escalates issues when out of scope.

What you will do?

• Deliver high-quality service across multiple support platforms
• Be a passionate advocate for riders and drivers while answering any questions that come your way
• Build loyalty among new users and get our early adopters to fall in love with Uber all over again Triage issues and escalate them when necessary
• Passion for helping others and creating support experiences that exceed users’ expectations.
• Ability to troubleshoot problems and find speedy resolutions.
• Skilled at handling multiple issues at once to efficiently solve a large number of inquiries.
• Must work well in a team environment, contributing to a synergistic work environment where people learn from one another and continuously improve processes on behalf of users.

Basic Qualifications

• Advanced English proficiency
• Excellent Customer Service Skills
• Excellent verbal, written and interpersonal communication skills
• Multitasking
• Schedule flexibility

Preffered Qualifications

• For graveyard shift overnight working experience is a plus
• At least 1 year of working experience in customer service roles

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.

*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to accommodations@uber.com.