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About this role

You would be joining as a Business Operations Manager in Uber, India South Asia region for building and scaling business operations for new categories like Uber Black and Shared Rides. This role would give you a complete exposure to business category management, cutting across strategy, demand, growth, supply, marketplace, customer support and policy pillars.

What You'll Do

• Build a coherent vision & GTM strategy for scaling business operations for these new categories.
• Scale both demand and supply side, in collaboration with cross functional rider marketing and supply teams. For products with dependency on managed supply, lead strong cadence with external fleets to ensure balanced marketplace reliability and efficiency.
• Leverage problem solving skills to identify issues on marketplace, rider and driver fronts; supervise industry trends and competitor landscape, use data analytics and qualitative research to test hypotheses; use sound business judgment to decide next steps; and show agility and execution excellence in addressing these issues in a time bound manner.
• Solve marketplace reliability and efficiency challenges by using data, identifying the root cause and implementing effective, long-term, and scalable solution.
• Collect rider and driver insights through CRM, research, support inbounds, etc and design & implement education campaigns to help solve rider and driver-side issues.

What You'll Need

• 3+ years of proven experience in business analytics, high growth startups, management consulting, investment banking or similar professions with a high focus on problem solving and data analytics.
• MBA from a credible institute with Bachelor's Degree in Engineering, Economics, Business, or other fields with quantitative focus.
• Proficiency in data analytics, SQL and Excel modeling
• Manage and deliver end-to-end projects on time with autonomy in a constantly evolving, rapid growth environment; and demonstrated ability to coordinate, plan and prioritize tasks across multiple projects.
• The ability to clearly communicate and present information to partners across all levels of the business.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward, together.

Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.