Senior Strategy and Operations Manager, Postmates
Uber
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San Francisco, CA, USA
Posted 6+ months ago
About The Role
The Postmates Eater Operations & Pricing team is responsible for unlocking the next phase of Postmates' user growth. This team drives the strategy and execution of user acquisition, engagement, and resurrection efforts, as well as setting Postmates' structural pricing.
The ideal candidate for this role should have a proven track record in operations and strategy, strong analytical skills, excellent time-management and organizational skills, and the ability to clearly communicate and present information to seek buy-in. With Postmates' strong presence in Los Angeles, familiarity and love of that market is a big plus.
What You'll Do
The Postmates Eater Operations & Pricing team is responsible for unlocking the next phase of Postmates' user growth. This team drives the strategy and execution of user acquisition, engagement, and resurrection efforts, as well as setting Postmates' structural pricing.
The ideal candidate for this role should have a proven track record in operations and strategy, strong analytical skills, excellent time-management and organizational skills, and the ability to clearly communicate and present information to seek buy-in. With Postmates' strong presence in Los Angeles, familiarity and love of that market is a big plus.
What You'll Do
- Partner with the product team to forge a differentiated experience for Postmates' customers
- Develop analytical frameworks to optimize strategic decisions and build scalable tools and dashboards to assess impact and improve decision making
- Partner with the Postmates GM, Postmates Strategy & Planning team, Territory Ops, and key cross-functional partners (eg. CRM) to determine user acquisition, engagement, cohorting and communication strategy; unlock new acquisition levers throughout the entire funnel
- Craft and deploy user promotions geared toward acquiring new customers, engaging current ones, or winning back those who have churned; run experiments to find the most effective and efficient structures
- Work with Finance to optimize Fees and Promos for US markets based on business goals (profitability, competitiveness, growth), and configure pricing changes as needed
- 4+ years of experience in technology, operations, strategy and planning, finance, and/or data analytics or a related field
- Bachelors degree
- Experience utilizing data to influence business outcomes
- Sophisticated experience with SQL and Excel/gSheets
- Problem solving - Being able to tackle issues that involve people, things, and processes by using logic, common sense and data. Identifying the root cause of a problem as opposed to focusing on the symptoms
- Python and/or R experience, especially with geo-spacial data
- Experience in consulting / strategy / econometrics / tech or related field; some high-growth operations or startup experience is strongly preferred
- MBA or Masters degree in a technical field
- Statistical skills and experience
- Background in marketing, promotions, or other CRM, especially with experience marketing in Los Angeles
This job is no longer accepting applications
See open jobs at Uber.See open jobs similar to "Senior Strategy and Operations Manager, Postmates" SpaceTalent.