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About The RoleWe are actively seeking a Project Manager to lead the integration of Uber Community Operations with Careem. As the hired Project Manager, you will play a pivotal role in orchestrating the successful alignment of cross-functional teams to ensure a perfect and efficient integration process. What You'll Do

• Work on a portfolio of impactful and complex projects within Uber Community Operations
• Work and develop initiatives that would improve customer experience & efficiency as well as operational excellence within community operations
• Establish a project plan with breakthroughs and timelines; and get consensus from the different stakeholders
• Establish a robust governance framework to ensure consistent project breakthrough delivery
• Work with a very wide set of cross-functional stakeholders to ensure alignment on key decisions/achievements
• Maintain open and clear communication with leadership and stakeholders to handle expectations efficiently
• Address the different problems that will occur throughout the project
• Design and optimize customer support processes, applying your deep understanding of technicalities in customer support.

Basic Qualifications

• Proficiency in project management methodologies and tools, with a track record of running complex projects.
• Proficient in English and Arabic
• Prior experience in customer support and an understanding of customer experience (CX) strategy

Preferred Qualifications

• Ability to collaborate efficiently with a wide and complex set of stakeholders, encouraging alignment and driving key projects forward.
• Ability to analyze issues, find solutions, and drive problem resolution.
• Experience in crafting and optimizing processes to improve operational efficiency.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.