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Senior SMB Outbound Program Manager



Tokyo, Japan
Posted on Wednesday, September 13, 2023
#Greatmindsdontthinkalike At Uber, we take pride in our diversity and working environment that sees you as more than just a person that can do the job, but an outstanding individual that can level up our organization with a perspective only you can offer. Uber provides an equal opportunity to encourage all employees to share their thoughts. About The TeamUber is a technology company whose mission is to reimagine the way the world moves for the better. We connect consumers and restaurants, grocers, and other merchants so they can buy and sell meals, groceries, and other items, then we match them with independent delivery service providers. Plus, Uber connects shippers and carriers in the freight industry. Our technology helps people connect and move in over 70 countries and 10,000 cities around the world. About The RoleUberEats Japan is seeking a Program Manager who can achieve the team’s goal through data analysis. You will be responsible for defining key metrics to measure team performance and build for efficiency. Through data analysis, you will have the opportunity to develop a strategy based on the organization’s vision and build the roadmap for the sales team to achieve their targets.This role works very closely with Outbound Sales Managers, cross-functional team members (merchant operation, restaurant operation, growth operation, etc.) You will facilitate communication with internal stakeholders to share team progress and challenges. Your Role And Responsibilities
  • Create key metrics to measure the sales team performance, monitor and evaluate progress.
  • Provide data analysis to identify the key challenges and opportunities, then come up with actionable plans to increase the team efficiency and outbound acquisition success rate.
  • Collaborate with the cross-functional team members across the UberEats organization.
We're Looking For Talents Who Have
  • 4+ years of work experience in technology, consulting, sales environment.
  • Fluent Japanese - reading, writing, speaking and listening
  • Conversational English (+ reading and writing skills)
  • Advanced spreadsheet skills (Google Sheets, Excel, etc.)
  • Advanced data analysis and data management skills.
  • Strong problem solving, analytical and critical thinking skills.
  • Strong interpersonal skills and experience working cross-functionally with different divisions.
  • SQL is not required but strong plus
Preferred But Not Required
  • 2+ years of experience in B2B high growth companies with a track record of sales performance and leadership experience in account acquisition and retention & development.
What's in it for you?Uber's culture and values are at the core of everything we do, so that our employees can better understand who we are and what it’s like to work at Uber today. We pride ourselves on the amazing team we’ve built. The driver behind all of our growth, our bold and disruptive brand, and the game changing technology we bring to life is the people that make Uber an inclusive, diverse & fully international workplace! #OneUberDoing your best work means being your best self. We offer a wide range of benefits and perks that are uniquely Uber to support your health and wellbeing. These benefits have been designed with #DoTheRightThing in mind, supporting the whole you and the way that you work best. Unsure if this is the right role for you?We are always searching for top talents in the industry, therefore, please do not hesitate to explore other job opportunities HERE. We look forward to receiving your applications!Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.