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About The RoleThe HR Shared Services Specialist II position is an higher level support position under the HR Shared Services team of the Uber Center Of Excellence (COE) organization. HRSS Specialists are the frontline operational force of HRSS, providing support to the different initiatives that HRSS is responsible for on a day to day basis, We are a strategic partner to People Operations (HR). What You Will DoHR Shared Services team is responsible for four main functions – general HR query management (for questions regarding policy, immigration, mobility, benefits, etc.); employee data management (data changes, compliance monitoring, reporting); contracts generation (for new hires, promotions, location changes, contract amendments); and onboarding (profile integration, new hire portal management). If selected for this position you can expect to handle the following responsibilities:

• Maintain and update data within our HR system, Workday, ensuring a high degree of accuracy and within expected service level agreements
• Process mass data change requests that are in scope (Entity Change, Re-orgs, Acquisitions, Creation of Supervisory Org) with a high degree of accuracy and within expected service level agreements
• Generate contracts, offer letter documents, addenda, and other related documents as required with a high degree of accuracy and within expected service level agreements
• Complete assigned administrative tasks with a high degree of accuracy and within expected service level agreements
• Manage your assigned queue of support tickets received through our ticketing systems, JIRA and Service Now. You are expected to consistently provide a high-level of support to employees by responding to requests, questions and escalating issues as necessary
• Process employee job profile and business title changes in Workday a high degree of accuracy and within expected service level agreements
• Manage and document approvals for data change requests to maintain compliance with internal/external regulatory audits
• Apply one-time payments for special compensation changes
• Update employee compensation related to internal movements
• Coordinate with in-region stakeholders for policy clarification or tier-2 support if necessary
• Operate with the mindset of absolute confidentiality and data integrity
• Comply with approved procedures for process execution, keeping in mind established Service Level Agreements and quality standards as prescribed by the business owners
• Support cases and contract requests in all three languages supported by HRSS - English, Spanish, and Portuguese. Must be able and willing to support language translation needs for both HRSS Manila and Costa Rica as required by HRSS Leadership and the Program Team

Basic Qualifications

• Previous Customer Service Experience at least for 1 - 2 years
• Preferred understanding of HR Shared Services and People Operations work
• Must be able to effectively and fluently communicate in English, Spanish, and Portuguese
• Outstanding communication skills, both written and verbal
• Dedication to ensuring data integrity and confidentiality
• Excellent time management and prioritization skills
• Experience with MS Office (Excel, Powerpoint, Word, Outlook) or Google Workspace (Sheets, Slides, Documents, Drive)
• Strong customer service orientation and administrative experience; very technically savvy
• Good stakeholder and task management. Ability to maintain integrity and respect to team members, partners, stakeholders, and internal and external customers
• Must be amenable to work on different shifts and on weekends and holidays (schedules will impact depending on the business need)

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.