Your space-enabled career begins here

About Uber!At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 600 cities around the world.We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together. About the Role!You will be at the forefront of rebuilding Uber to be a brand not only known for its outstanding product, but for its awesome customer service. You will deliver only the best customer service for riders and partner-drivers globally across multiple support platforms: email, live chat, instant messaging, and phoneBe the charming, natural problem-solver our customers will love. You understand them and will do your best to reach the resolution needed. You will cause riders to continue riding, and partner-drivers to continue operating on the platform. You will also be the reason that customers will rave about the brand and will advocate for us to get more people to be users of the app.Be goal-oriented, not only for the company and for our vision, but also your career. As you grow within the organization, you will proactively share how you think we could improve the way we do things and drive these changes - after all, in Uber, we adopt new ideas and constant change. Role & Responsibilities - EnglishRespond to account take over, fraud related concerns via email/phoneAble to multi-task and meet the responsibilities end of the dayAble to suggest and make recommendations for process improvements/changesEscalate concerns/issues to ensure better manage customer experienceFluent in English (Oral & Written) Basic QualificationsWork experience in high energy, productive environmentExcellence in both written and spoken EnglishExceptional comprehension and writing skillsHigh proficiency using computers (typing, quickly navigating between various tools) and softwareExcellent problem-solving skills, ability to connect effectively what users are asking for with answers to their true issuesPassion for creating support experiences that exceed users' expectationsWillingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of usersTo be an Uber evangelist - you care passionately about the product and getting others excited to ride and partner with UberA willingness to work on different shifts, totaling 40 hours per week, including weekends, holidays, and weekly evening shiftsWilling to be moved from time to time to other projects and accounts or where the business needs them Preferred QualificationA bachelor's degree from any field is preferred but not a requirement1+ years of total work experience in a high-growth, productive constantly changing environmentWork experience in customer-centric industries (ex. Hotels, airlines, banking) is preferredExtensive experience dealing with different markets (countries) and having a good understanding of cultural differences is preferredUber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.