Your space-enabled career begins here

About The RoleSenior Operations Manager, Driver Growth is a critical role within the organization. In this role, you will be redesigning onboarding for drivers in EMEA. You will work with a broad set of cross-functional partners across Product, Support, Risk, Tax, Legal, In-Market Operations teams and more. You will contribute to setting the vision, direction, and priorities for the Driver Growth team.What you will do

• Shape and deliver supply acquisition strategy by improving the onboarding experience of drivers across EMEA. This would include understanding & removing onboarding friction points, monitoring funnel conversion health, designing scalable processes for markets in the region, etc.
• Be the primary driver for identifying funnel optimization opportunities (across product, content, funnel UX, docs-related workstreams, etc.), and influencing cross-functional roadmaps.
• You will play a leading role in testing, implementing, and rolling out product and process-changes related improvements to onboarding. You’ll work closely with Community Operations (support) to influence the roadmap for onboarding-related support. You will also engage with in-market Ops teams to co-develop market strategy & with Product to craft/inform new product development.
• You’ll evaluate in-funnel users’ intent & needs, and make recommendations to increase motivation (through information, incentives, etc.) and reduce friction (through in-funnel support, UX improvements, etc.) in the onboarding process.

Qualifications

• 5+ years of experience in technology/consulting/or other fast-paced operational environments.
• Ownership: You have a strong ownership mentality, always taking responsibility for what’s on your roadmap, the outcomes, and being empowered to make the decisions that will lead to those outcomes.
• Project Management: You are a skilled project manager, and can implement cross-functional projects, influencing roadmaps to ensure we offer the best in-class onboarding to our earners. You can identify and drive process improvements & can convert ambiguous business requirements into structured business processes with standard operating procedures.
• Good communication and collaboration skills: You are good at working with diverse teams (Product, CRM, Legal, etc.), understanding different perspectives and building solutions together.
• Strategic Mentality: You are able to think strategically and operationally, delivering the day to day while defining and leading the future direction. Ability to translate strategies into detailed execution plans and to take them to its desired outcomes.
• Strong analytical skills: You'll have experience dealing with complex data sets using G-sheet, Excel, SQL; validating insights and synthesizing recommendations.

Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.Offices continue to be central to collaboration and Uber’s cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.