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Director of Product Management - KYT



United States · Remote
Posted on Tuesday, July 9, 2024

See yourself at Twilio

Join the team as our next Director of Product Management on Twilio’s Phone Numbers team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to develop and deliver on the vision, strategy, and roadmap for Twilio’s Onboarding and Compliance products.

Twilio is looking for a Director of Product to lead the KYT (Know Your Traffic) product team. As consumers, we are inundated with fraud and spam messages, calls, and emails. As a CPaaS market leader, we have the responsibility to ensure that we are not proliferating this unwanted and fraudulent traffic, as this only serves to erode the trust that consumers have for communication channels. You will lead a team of product managers to build products that solve this challenge at global scale. You and your team will partner with engineering to combat AI-driven fraud with AI. You will work cross-functionally across Twilio to increase trust in the ecosystem through key partnerships, internal and external. You will extend the frontier of technology-driven fraud and spam prevention and launch capabilities that the industry has never seen.


In this role, you’ll:

  • Develop and drive the strategy and roadmap of Twilio’s KYT platform, taking into account our global growth strategy, compliance needs, and scalable operations that make our customers safe and successful on Twilio
  • Collaborate cross-functionally with GTM, Legal, and the rest of Communications Product teams to ensure alignment on the best strategic direction
  • Build innovative capabilities that monitor, detect, prevent and block unwanted traffic, and leverage best practices from our own development to launch products that help our customers combat fraud
  • Be the voice of all stakeholders in this complex ecosystem - customers, consumers, regulators, operations - and ensure that we have a balanced approach in supporting the business grow scalably
  • Manage a global team of product managers and mentor them to succeed in building and executing to the vision


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • Minimum of 10+ years of Product Management or related experience building customer-facing cloud products for businesses (B2B) or developers
  • 3+ years of experience managing Product Managers
  • Experience with highly technical, multi-workstream product launches
  • High degree of comfort in risk-based decision making, data-driven analysis, and navigating through ambiguous situations with conflicting information
  • Ability to translate between customer problems, technical details, and business impact (and risk) of the team’s work
  • Strong communication skills and the ability to distill complex concepts into easily understood narratives and fundamental principles for decision-making
  • Comfort working with exec-level audiences in high-stakes scenarios and driving business-critical discussions
  • Experience building highly leveraged products that can be used as the cornerstone for customers and internal teams alike
  • You can run a tight ship, prioritizing a robust and varied streams of work into cohesive, incremental releases
  • BS in Computer Science, Engineering, or equivalent practical experience


  • Experience working with telecommunications or other regulated ecosystems
  • Experience working in trust, security, or fraud prevention
  • Experience building products/services related to APIs, developer experience


This role will be remote and based in the United States or Canada.


We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado, California, New York, and Washington. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $199,040 - $248,800.
  • Based in New York, Washington State, or California (outside of the San Francisco Bay area): $210,720 - $263,400.
  • Based in the San Francisco Bay area, California: $234,160 - $292,700.
  • This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at