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Strategic Account Manager



Sales & Business Development
United Kingdom · Remote
Posted on Saturday, July 6, 2024

See yourself at Twilio

Join the team as our next Strategic Account Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to sell into high value prospects and customers. This person will play a key role in further growing the business across EMEA. The candidate will be responsible for managing fast growing customers in the region. Focused mainly on Product cross and up-sell and GP growth, as well as sourcing net new opportunities within a set of accounts.


In this role, you’ll be:

  • Servicing the fastest growing customers in the region.
  • Growing our revenue and gross profit share of wallet within your key account list.
  • Opening doors to the purchase of Twilio’s products and services - including voice, messaging, email, contact centre, account security software.
  • Maintaining the highest levels of customer satisfaction.
  • Create pricing proposals, negotiating terms and managing the contract process.
  • Selling solutions to a technical and business audience.
  • Building trust and mutual respect with technical customers and peers.
  • Thinking outside of the box and having extraordinary interpersonal and communication skills to make complex contractual, technical, and financial details sound simple.
  • Balancing challenging priorities and handling multiple projects/deals at the same time.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5+ years of Account Management/Sales experience covering selling and closing complex technical solutions to a large customer base.
  • History of working with accounts ranging from large multinational enterprise customers to SMB.
  • Demonstrated success by achieving quota on a consistent basis.
  • Track record of Account Management experience and a solid understanding of how to cross and upsell solutions within a mature customer base.
  • A solid understanding of financial reporting within a direct customer base - Revenue and Gross Profit tracking, Risk and Opportunity (net new business) cadence.


  • Ideally, you also have experience selling both to a business and technical audience.
  • Experience and understanding of working in the communications market is preferable. Have sold or worked with Messaging, Voice Calling, Email, Account Security Verification. Or have prior experience in a traditional telecommunications environment/business.


The position will be remotely based in the United Kingdom or Ireland.

We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 25% travel is anticipated to help you connect in-person in a meaningful way, meet European customers on-site as well as attend offsite team meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!If this role isn't what you're looking for, please consider other open positions.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at