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See yourself at Twilio

Join the team as Twilio’s next Email Product Manager.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This Product Manager will be part of the Email Core Platform product team, focusing on self service consumer facing products related to deliverability, data and troubleshooting. The Email Core Platform product team owns the product and customer experience around the Email pipeline and core mail send use cases.

Responsibilities

In this role, you’ll:

• Research, qualify and build a data based perspective on product opportunities
• Stay up to date on customer data around pain points, feature gaps and requests from our support teams and customer facing representatives
• Engage with the broader strategy of the Email Core Platform product team and their OKRs, and propose roadmap items and product opportunities that align with the broader strategy
• Partner with engineering and design to build product requirements and shape product delivery
• Clearly communicate and produce documentation around product requirements and product strategy

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Strong written skills to produce documentation, links to writing samples highly encouraged
• Demonstrated analytical thinking and data based decision making
• Be comfortable learning technical domain knowledge
• Strong understanding of the product life cycle and where product drives decisions
• Experience collaborating with engineering to make product decisions
• Comfortable leading discussions and presenting to leadership

Desired:

• Experience shipping products with a user interface component with some basic understanding of design and UX best practices
• Experience partnering with product marketing or marketing
• Relative comfort with csv/excel/google sheets for basic financial calculations

Location

This role will be remote, and based in the United States, but is not eligible to be hired in CA, NY, NJ, WA, PA, CT, or District of Columbia

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

The estimated pay ranges for this role are as follows:

• Based in Colorado: $118,960 - $148,700
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.

Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at accommodation@twilio.com.