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Senior Manager, Employee Impact



United States · Remote
Posted on Friday, May 26, 2023

See yourself at Twilio

Join the team as Twilio’s next Senior Manager, Employee Impact

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences. is the social impact arm of Twilio, focused on powering social impact organizations to scale their reach and impact with Twilio’s product, capital, and people.

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

This position is needed to support existing, as well as develop and launch new, strategy-aligned social impact opportunities and partnerships that are proven to boost employee engagement, while fostering equitable long-term wellbeing for communities around the world, with a particular focus on engaging employees in North America and Europe, the Middle East, and Africa (EMEA).

At Twilio, we believe in utilizing our business as a force for good. We are committed to tackling our world’s most critical social issues through our product, capital and people. Reporting to the Vice President of Social & Environmental Impact and working in partnership with the Social Impact Specialist, the Senior Manager, Employee Impact will have the exciting opportunity to drive the strategy and execution of our employee impact program, WePledge 1% (WP1). WP1 invites employees to pledge 1 percent of time or financial resources to causes important to them with robust support from Twilio. As part of our employee impact team, you’ll inspire Twilions to take the pledge to become part of Twilio’s social impact movement - and create opportunities for them to fulfill it. Join our team and help us create an outsized impact in the world.


As a Senior Manager, Employee Impact on the team, you will:

  • Champion and grow the employee impact program. Endeavor to engage more than 50% of Twilions in volunteering, giving and education through a combination of company-designed and personal activities with an emphasis on high-impact, skilled volunteering. Identify and build partnerships with nonprofit organizations, with a specific focus on partnerships based in EMEA, to create shared value and more opportunities for employees to live their pledge, with the ultimate goal of supporting Twilio's Theory of Change to drive equitable outcomes in the areas of humanitarian response, equitable long-term wellbeing, and climate action.
  • Present strategic recommendations to leadership on how to increase employee participation in social impact initiatives. Contribute to the management and revision of detailed project plans to stay organized and support the management of a metrics tracker to ensure we’re hitting goals. Partner with the marketing team to share the story of our social impact work inside and outside of the organization as a means of encouraging greater action and impact.
  • Reinvent how employees “do good”. Break the mold when it comes to traditional volunteering programs that can be more work for nonprofits than actually meaningful. Draw on social sector knowledge and leverage the passion of our employees to create programs that make a real difference.
  • Work collaboratively with other departments to weave WePledge 1% programming into what it means to be a Twilion, keeping in mind interdependencies needed for successful implementation.
  • Create a range of geographically and culturally relevant activities to make it easy, fun and meaningful for employees to participate.
  • Endeavor to usher in the next new or innovative approach to employee impact through experimentation. Choose iterative progress over designing the perfect solution no one uses.


Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!


  • 5-7 years of experience working in the social sector or corporate philanthropy space with proven expertise in employee impact initiatives and partnering with global nonprofits.
  • The ability to evaluate, continuously improve, and execute an employee impact strategy. You’ll draw on your design-thinking mentality to iterate on programming that makes it easy and meaningful for busy employees to improve their communities.
  • Familiarity with diversity, equity, and inclusion best practices and employee impact best practices, including skilled-volunteering.
  • A track record of educating and mobilizing employee champions/committees across multiple geographies to execute locally relevant activities.
  • An entrepreneurial spirit. You’ve been creative and resourceful in previous positions to hit bold targets. You love to learn and try new things. In previous roles, you have successfully activated more than 50% of employees to do good. This includes, but is not limited to, community and skills-based volunteering, environmental stewardship, giving campaigns, employee resource groups, and/or charity/NGO partnerships.
  • Strong communication and influencing skills. You get energy from building relationships with people at all levels within and outside the company. You’ve helped senior leaders see the value of their teams’ participation in volunteering and giving initiatives.
  • Strategic and exceptional project management and organizational skills that enable you to turn big ideas into organized action plans with tactics, dependencies and timelines. You enjoy running small and large scale projects, while being resourceful, staying within budget, and paying close attention to the details to ensure exceptional execution.
  • You have demonstrated experience in developing a process to measure, track and report on how employees are creating impact that aligns with strategic objectives.


  • Experience activating employee charitable giving and volunteering in a global company
  • Volunteer and/or nonprofit board experience
  • Demonstrated interest in and passion for social impact
  • Technical acumen


This role is remote and is not eligible for hire in San Francisco, Oakland or San Jose, CA, Connecticut, New Jersey, New York, Washington, Pennsylvania or the surrounding areas.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions.

*Please note this role is open to candidates outside of Colorado. The information below is provided for candidates hired in those locations only.

The estimated pay ranges for this role are as follows:

  • Based in Colorado: $109,280.00 - $136,600.00
  • This role may be eligible to participate in Twilio's equity plan. All roles are eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

Twilio is proud to be an equal opportunity employer. Twilio is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.