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See yourself at Twilio

Join the team as our next TA Operations NAMER Lead on Twilio’s TA Operations team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences

Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support diversity, equity & inclusion wherever we do business.

About the job

The TA Operations NAMER Lead will serve as a critical partner to the TA organization, acting as a strategic advisor to Talent Acquisition as well as external stakeholders including Employment Legal, Compliance, Compensation, and HR in the NAMER region . You’re someone who is a thought leader with the ability to help evolve, own and scale some of the most impactful tools and processes within the recruiting organization.

Responsibilities

In this role, you’ll:

• Be an owner as a TA Operations subject matter expert to provide support to our stakeholders in the NAMER region which includes the U.S. and Canada.

• Assess and implement regional law requirements that impact our TA Operational processes.

• Manage and maintain employment contract process and templates for the NAMER region.

• Maintain and transact req and offer approval process in global queue.

• Support interview scheduling as needed for NAMER and LATAM.

• Identify process improvement opportunities and present solutions to achieve a desired outcome.

• Partner in developing the team capabilities while remaining focused on process and program improvement to help our team globally.

• Develop and maintain process documentation, training materials and educate those around you of new programs or process change.

• Preemptively identify and risk involved with your programs and processes and work proactively to remove any roadblocks.

Qualifications

Required:

• 3+ years of experience working in Talent Acquisition and experience with applicant tracking systems (Greenhouse preferred) and other recruiting technology.

• Strong business background and experience working cross-functionally with many cross-functional stakeholders including, finance, compensation, and HR operations teams on a global scale.

• Highly effective process documentation skills with the ability to create efficient programs that involve multiple stakeholders.

• Exposure to global programs that involve government regulations based on country laws

• Ability to prioritize tasks and be a self-starter.

• Oversee multiple data sets and create viable solutions in a sometimes ambiguous environment.

• Analyze information and processes to identify trends and diagnose problem and/or risk areas to introduce efficiency.

• You are decisive and capture the data needed to make informed decisions quickly.

Location

This role is remote in Colombia. It is not eligible for hire in the U.S. or Canada.

Other Notes

This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.

What We Offer

There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!

If this role isn't what you're looking for, please consider other open positions .