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Director, IT Governance

Twilio

Twilio

IT, (Other)
Remote · United States
Posted on Saturday, February 25, 2023
<h1> <strong>See yourself at Twilio</strong> </h1> <p> <strong> <em></em> </strong> <span style="font-weight:400;">Join the team as Twilio’s next </span> <span style="font-weight:400;">Director, IT Governance</span> </p> <h1> <strong>Who we are why we’re hiring</strong> </h1> <p> <span style="font-weight:400;">Twilio powers real-time business communications and data solutions that help </span> <a href="https://customers.twilio.com/"> <span style="font-weight:400;">companies and developers worldwide</span> </a> <span style="font-weight:400;"> build better applications and customer experiences.</span> </p> <p> <span style="font-weight:400;">Although we're headquartered in San Francisco, we have presence throughout South America, Europe, Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio, we support </span> <a href="https://www.twilio.com/company/diversity"> <span style="font-weight:400;">diversity, equity inclusion</span> </a> <span style="font-weight:400;"> wherever we do business.</span> </p> <h1> <strong>About the job</strong> </h1> <p> <span style="font-weight:400;">This role reports to our Senior Director, Office of the Chief Digital Officer and will play a crucial role in scaling and maturing our IT governance program. You are the right person for the role if you believe in the importance of optimized IT controls and processes, but also understand the practical obstacles of implementing those principles in a complex technological ecosystem.</span> </p> <h1> <strong>Responsibilities</strong> </h1> <p> <span style="font-weight:400;">In this role, you’ll:</span> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Build and execute the strategic vision for IT Governance aligned to Twilio’s overall IT Security strategy.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Translate audit technology control requirements to internal business partners and drive alignment on governance compliance requirements with key partners (Corporate IT, Security, Internal Audit, Privacy and RD teams).</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Own the IT risk management process as part of our enterprise risk management program.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Manage and govern the IT policy program and related policy lifecycle.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Manage and drive an IT governance team (your direct reports)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Develop a scalable and repeatable approach to implement controls, monitor those controls, and facilitate internal external audits across various IT, security privacy frameworks efficiently.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Proactively identify gaps or conflicts in existing processes and drive remediation of control deficiencies identified during the audit process.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Advocate for the business value of the IT governance program to our internal teammates and our key business partners</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Effectively deliver and manage Governance program status, KPIs / metrics, and risks to our leadership team and to our business partners.</span></li> </ul> <h1> <strong>Qualifications</strong> </h1> <p> <span style="font-weight:400;">Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries, and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!</span> </p> <p> <strong>Required:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">10+ years of governance, audit, compliance, risk, and / or security experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">5+ years people management experience</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience enforcing IT processes, methods, standards, tools and measurement/scorecards</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience in a governance or regulatory environment related across industries and geographies including S-Ox (and others is a plus! PCI, COBIT, SOC, GDPR, etc.)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience developing, championing, and managing internal compliance programs, including direct work and/or interaction with internal and external auditors.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Expansive knowledge of technology controls in various IT environments (SaaS-heavy)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Strategic, analytical and risk-based thinker</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to effectively communicate and obtain buy-in at all levels of the organization and with internal stakeholders across the business.</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Ability to identify areas for improvement in an existing control / process and drive change</span></li> </ul> <p> <strong>Desired:</strong> </p> <ul> <li style="font-weight:400;"><span style="font-weight:400;">Experience with Okta, Workday, Oracle, ServiceNow, and home-grown applications is a plus</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience leveraging IGA tools (ex: Sailpoint or similar) for automation efficiency of IT general controls</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Practical experience with process improvement frameworks is a plus (ex: Six Sigma or other)</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Experience with agile methodologies</span></li> <li style="font-weight:400;"><span style="font-weight:400;">Prior internal and / or external audit experience</span></li> </ul> <p> <strong>Location</strong> </p> <p> <span style="font-weight:400;">This role will be </span> <span style="font-weight:400;">remote, and based in the USA.</span> </p> <h1> <strong>Other Notes</strong> </h1> <p> <span style="font-weight:400;">The estimated pay ranges for this role are as follows:</span> </p> <ul> <li style="font-weight:400;"> <span style="font-weight:400;">Based in Colorado:</span><span style="font-weight:400;"> $160,080 - $200,100</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Based in New York, Washington State, or California (outside of the San Francisco Bay area):</span><span style="font-weight:400;"> $169,520 - $211,900</span> </li> <li style="font-weight:400;"> <span style="font-weight:400;">Based in the San Francisco Bay area, California: </span><span style="font-weight:400;">$188,320 - $235,400</span> </li> <li style="font-weight:400;"><span style="font-weight:400;">This role is eligible to participate in Twilio's equity plan and the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.</span></li> </ul> <p> <span style="font-weight:400;">The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location within the state.</span> </p> <h1> <strong>What We Offer</strong> </h1> <p> <span style="font-weight:400;">There are many benefits to working at Twilio, including, in addition to competitive pay, things like generous time-off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.</span> </p> <h1> <strong>Twilio thinks big. Do you?</strong> </h1> <p> <span style="font-weight:400;">We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call </span> <a href="https://www.twilio.com/company/values"> <span style="font-weight:400;">Twilio Magic</span> </a> <span style="font-weight:400;">. Additionally, we empower employees to build </span> <a href="https://twilio.org/impact/2021-report/"> <span style="font-weight:400;">positive change in their communities</span> </a> <span style="font-weight:400;"> by supporting their volunteering and donation efforts.</span> </p> <p> <span style="font-weight:400;">So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now!</span> </p> <p> <span style="font-weight:400;">If this role isn't what you're looking for, </span> <a href="https://www.twilio.com/company/jobs#open-positions"> <span style="font-weight:400;">please consider other open positions</span> </a> <span style="font-weight:400;">.</span> </p> <h1> <br> <br> <div class="content-conclusion"> <div> <div> <div> <div> <div> <p><strong>Twilio is proud to be an equal opportunity employer.</strong>Twilio is proud to be an Equal Employment Opportunityand Affirmative Actionemployer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.</p> <p>Twilio is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability,pleasecontact us at<a href="mailto:accommodation@twilio.com" target="_blank">accommodation@twilio.com</a>.</p> </div> </div> </div> </div> </div> </div> </h1>
Twilio is an equal opportunity employer.
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