About the team

The Subrogation Processor investigates claims for recovery potential, prepares supporting documentation, and communicates with internal and external stakeholders. This role is responsible for negotiating settlements, initiating arbitration when appropriate, and maintaining an active claims diary. The position focuses on improving claims handling processes, meeting customer satisfaction and performance KPIs, and ensuring accurate documentation of all subrogation activities.

What you will do

• Manage an inventory of subrogation claims, including conducting investigations to assess recovery potential and collaborating with stakeholders to drive effective resolution

• Partner with the supervisor to negotiate settlements and direct claims to arbitration when necessary

• Collaborate with Third-Party Administrators to enhance recovery efforts and assist with subrogation-related file processing

• Conduct regular audits to identify subrogation opportunities and ensure claims are actively pursued

• Manage and document phone, electronic, and paper communications with customers and other parties

Your profile

• Excellent verbal and written communication skills

• Strong interpersonal and customer service skills

• Excellent organizational skills and attention to detail

• Strong time management skills with a proven ability to meet deadlines

• Strong analytical and problem-solving skills

• Ability to function well in a high-paced and sometimes stressful environment

• Strong understanding of outbound auto subrogation

• Proficiency with Microsoft Office and related software

• 2+ years of experience in claims handling

• 1+ year of auto insurance experience

Bonus if you have

• 4 year college degree

• Professional bilingual proficiency in (English/French)

For this role, the target base salary range in Toronto is $44,000-$55,000 annually. This role is also eligible for equity and the benefits described below. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule — Turists will be expected to work in the office 3 days per week on Mondays, Wednesdays, and Thursdays. Your recruiter can share more information about the various in-office perks Turo offers.

#LI-EG1

#LI-Hybrid

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.