About the team

As a Trust & Safety Investigator, you’ll lead in-depth investigations into complex incidents, including vehicle thefts, suspicious claims, and potential insurance fraud. You’ll evaluate cases, identify red flags, and leverage internal tools and external partners (e.g., law enforcement, recovery vendors) to uncover fraudulent activity.

What you will do

• Conduct thorough investigations into suspicious vehicle thefts, claims, and other Trust & Safety incidents.

• Interview claimants, suspects, witnesses, and third parties to gather evidence, assess liability, and validate or challenge claims and theft incidents.

• Support “cold case” investigations by revisiting unresolved incidents and assisting with legal or recovery actions.

• Draft clear and comprehensive investigation reports summarizing findings, recommended actions, and case resolutions.

• Collaborate with law enforcement agencies and legal teams, ensuring all communications and requests are handled in compliance with legal and platform standards.

• Intake and triage requests from law enforcement and government agencies, escalating complex or high-risk cases as needed.

Your profile

• Demonstrated expertise within the law enforcement investigation field, proactively taking on additional responsibilities.

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail, with proven time management abilities and a track record of meeting deadlines.

• Ability to thrive in a high-paced and at times stressful environment, effectively prioritizing and delegating tasks.

• Proficient with Microsoft Office Suite or similar productivity software.
  Demonstrates Turo’s values through work product and daily team interactions.

• 2+ years Law Enforcement experience (or equivalent), investigating complex matters

Bonus If you have

• BA/BS degree

Turo highly values having employees working in-office to foster a collaborative work environment and company culture. This role will be in-office on a hybrid schedule with a 4-day workweek from Sunday to Wednesday, with in-office collaboration from Monday to Wednesday.— Turists will be expected to work in the office 3 days per week. Your recruiter can share more information about the various in-office perks Turo offers.

#LI-EG1

#LI-Hybrid

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.