About the team

Our Content team is composed of hardworking, down-to-earth individuals who are experts on Turo’s product and policies. We enjoy working collaboratively with many teams in the company to ensure all customer-facing content on help.turo.com is up-to-date, accurate, and meets our content standards. For us, communication is key! Whether working collaboratively with one another or other teams, it’s important for us to have strong communication, ask the right questions, and bring innovative ideas to the table. We strive every day to live up to Turo’s values of grounded, bold, expressive, and driven and hope to add someone to the team who believes in these values as much as we do!

What you will do

• Develop a full understanding of Turo’s content library and keep it up-to-date, easy-to-read, and in line with the Turo voice and tone

• Create and edit new help center articles, email templates, and relevant content

• Write, rewrite, and edit content that engages and informs readers while meeting our internal editorial standards for readability

• Keep the content tracking system accurate and current

• Work with Operations, Product, Engineering, and relevant stakeholders to update policies, articles, and email templates

• Build productive internal/external working relationships to resolve mutual problems through collaboration

• Work on problems of moderate scope where analysis of situations or data requires a review of a variety of factors

• Exercise judgment within defined procedures and practices to determine appropriate action

Your profile

• 3+ years of content specialist experience

• Deep passion for writing clear, concise content that elevates the customer experiences

• Superb technical writing, editing, proofreading, and project management skills

• Strong organizational skills - you can maintain systems to manage content across many geographies and teams

• An innate sense of curiosity

• Bachelor’s degree required in a related field (Journalism, English, Communications, etc.)

Bonus if you have

• Familiarity with analytics and/or SEO

For this role, the target base salary range in Phoenix is $67,000-$84,000 annually. This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

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Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.