About the team

Our Host Success team in London is expanding to keep up with the demand for cars on the Turo marketplace. We’re looking for our first dedicated Host Onboarding Specialist to further accelerate our growth by building our host community and the selection of vehicle listings across the country.

As a Host Onboarding Specialist, you will act as the gatekeeper for our UK marketplace by owning the onboarding experience for new hosts. You will be responsible for helping us meet our supply targets and ensuring new hosts are set up for success. You’ll help us develop and test different channels and types of messaging to drive impact.

What you will do

• Own the entire new host onboarding process in a fast-paced environment

• Present regular webinars to educate new hosts on how to share their cars on Turo successfully

• Manage email and CRM to provide support and insights to new hosts

• Identify and lead initiatives to meet supply strategy goals

• Collaborate closely with the Marketing, Partnerships, Comms, and Customer Support teams to support business initiatives related to supply

• Gather and communicate product and experience feedback to the relevant teams at Turo

• We're a small team in a dynamic startup environment; you may be called upon to support the Host Success team in other capacities, such as supporting live events or partner meetings

Your profile

• 2+ years of customer success or customer onboarding experience

• Strong verbal and interpersonal skills; ability to deliver webinars and manage fast-paced communication channels

• Excellent follow-through, attention to detail, and minimal need for supervision

• Ability to function well in a high-paced and at times stressful environment – you’ll have guidance when you need it, but you’re also goal-oriented and can execute without close supervision

• Impact driven – your performance will set the bar for host success teams globally

• Demonstrates Turo’s values through work and within day-to-day team interactions.

Bonus if you have

• Bachelor’s degree (BA or BSc) preferred

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• Learning & Development stipend to invest in your professional development

• Turo host matching program

• Turo travel credit

• Cell phone and internet stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have in-office lunch, office snacks, and fun activities

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.