About the team

The Claim Advocate will work closely with hosts to quickly and efficiently handle specific tasks, required to process claims for damage submitted by hosts. The team will work in a dynamic, fast-paced, team environment structured to quickly resolve tasks in accordance with established guidelines and procedures.

What you will do

• Make outbound calls to hosts to gather information, inform the host of the protection plan chosen, and to advise of the cost of repairs. Answer inbound calls from hosts, understand the subject the host is contacting about, and move the file forward to completion following defined process steps.

• Resolve assigned tasks on designated claims, according to established process and procedure.

• Review non-complex claims for eligibility for contractual reimbursement

• Monitor and compare photographs to determine whether damages are trip related.

• Provide education to hosts regarding the claim process, including Turo protection plan requirements.

• Document claim files via template file notes and structured tasks.

• Work in team environment

• Attend meetings, huddles, 1x1 and training

• Performs other related duties as assigned.

Your profile

• 1+ year of auto claim experience or 1+ year of customer service experience

• Strong proficiency in verbal and written customer service communications

• Able to read and comprehend material quickly and complete assigned work efficiently and effectively

• Strong organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.

• Strong ability to follow process steps in an accurate and effective manner

• Proficiency with technology: macOS and Google Docs

• Demonstrates Turo’s values through work product and within day-to-day team

interactions.

Bonus if you have

• Bonus if you have a bachelor’s degree

For this role, the target base salary range in Phoenix is $48,000 ($23.08/hour). This role is also eligible for equity and benefits. In general, our ranges reflect the market-based target for new hire salaries based on the level and location of the role. Within the range, individual pay is determined by objective factors assessed during the application and interview process, such as job-related skills, experience, and relevant education or training. We encourage you to talk with your recruiter to learn more about the total compensation and benefits available for this role.

Benefits

• Competitive salary, equity, benefits, and perks for all full-time employees

• Employer-paid medical, dental, and vision insurance (Country specific)

• Retirement employer match

• $2,000 Learning & Development stipend to invest in your professional development

• $1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program

• $100 USD Monthly Turo travel credit

• Cell phone, internet and Fringe benefit stipend

• Paid time off to relax and recharge

• Paid holidays, volunteer time off, and parental leave

• For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities

• Annual Turbo Week (week-long, company-wide conference)

We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.

Aside from an award winning work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us! Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.

About Turo

Turo is the world’s largest car sharing marketplace where you can book the perfect car for wherever you’re going from a vibrant community of trusted hosts across the US, UK, Canada, Australia, and France. Whether you're flying in from afar or looking for a car down the street, searching for a rugged truck or something smooth and swanky, Turo puts you in the driver's seat of an extraordinary selection of cars shared by local hosts.

Discover Turo at https://turo.com, the App Store, and Google Play, and check out our blog, Field Notes.

Read more about the Turo culture according to Turo CEO, Andre Haddad.

Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.

Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing PeopleOps@turo.com.