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Bilingual Claims Associate (French)



Toronto, ON, Canada
Posted on Tuesday, January 24, 2023
<p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">As the world's largest car sharing marketplace, Turo is growing fast and hiring talent in the US, Canada, the UK, France, and Australia! Our driven, down-to-earth team empowers you to push yourself, make a huge impact, and accelerate your career growth.</span> </p> <p style="line-height:1.2;"> <span style="font-size:12pt;font-family:arial , helvetica , sans-serif;"> <strong>About the team:</strong> </span> </p> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">We are looking for customer focused Bilingual English/French Claims Associates to join our team in Toronto, Canada. <span style="font-weight:400;">You will review and assess damage claims filed by Turo hosts and guests, guiding our community members through the process. This is an exciting opportunity to join a terrific team with a high-energy work environment. You will make an impact on a challenging part of the business as we expand to new provinces across Canada. If you are looking to make a real impact on a business, come join our team!</span></span> </p> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:12pt;"> <strong>What you will do:</strong> </span> </p> <ul> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Deliver an empathetic, best-in-class claims experience to Turo hosts and guests</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Investigate and resolve assigned auto physical damage claims</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Resolve Turo claims with speed and accuracy and high commitment to quality</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Coordinate claims processing with Turo's third party vendors</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Actively contribute to continuous improvement in Turo’s processes for claims handling, strive to make Turo's organization a leader in customer service and cost management</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Be an active contributor to Turo’s claims department and a revolutionary culture pioneer</span></li> </ul> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:12pt;"> <strong>Your profile:</strong> </span> </p> <ul> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Strong proficiency in customer-facing communication, multitasking, and strong time management skills</span></li> <li><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Fluency in French is preferred for this role</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Eagerness for success and growth</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Stellar customer centricity</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Demonstrate change management, negotiation and decision-making skills</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Ability to prioritize and organize daily tasks as assigned</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Excellent follow-through, attention to detail, and with minimal need for supervision</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Must be a team player, with positive attitude, high energy, high integrity, strong work ethic, enthusiasm, sense of humor, and a commitment to the mission</span></li> <li><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Strong proficiency with technology: Claims Systems, Slack, Google Docs, MS Office, internet, mobile systems. Mac expertise is a plus.</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Reside in the Toronto, Ontario Canada area. We are currently in a Hybrid work environment.</span></li> </ul> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:12pt;"> <strong>Bonus</strong> </span> </p> <ul> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Experience in balancing solutions with multiple interested parties is valuable, as our two-sided marketplace counts owners, renters, third parties, and the company all as meaningful stakeholders</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Minimum of 1+ years experience in auto claims handling experience, preferably with a major auto insurance carrier or car rental company in a file ownership environment</span></li> <li><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Total loss handling experience</span></li> <li><span style="font-family:arial , helvetica , sans-serif;"><span style="font-size:10pt;">BA/BS or equivalent preferred. State licensing desirable </span></span></li> </ul> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:10pt;"> <span style="font-size:12pt;"> <strong>Schedule</strong> </span> </span> </p> <ul> <li style="line-height:1.1;"><span style="font-family:arial , helvetica , sans-serif;font-size:10pt;">Monday to Friday, 9:00 AM-5:00 PM </span></li> </ul> <p style="line-height:1.2;"> <span style="font-family:arial , helvetica , sans-serif;font-size:10pt;color:#ffffff;">#LI-EG1</span> </p><div class="content-conclusion"> <h2><span style="font-size:12pt;font-family:arial , helvetica , sans-serif;"><strong>Benefits</strong></span></h2> <ul> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Competitive salary, equity, benefits, and perks for all full-time employees</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Employer-paid medical, dental, and vision insurance (Country specific)</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Retirement employer match</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">$2,000 Learning Development stipend to invest in your professional development</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">$1,000 USD Turo host matching and $1,500 USD vehicle reimbursement program</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">$100 USD Monthly Turo travel credit</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Cell phone, internet and Fringe benefit stipend</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Paid time off to relax and recharge</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Paid holidays, volunteer time off, and parental leave</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">For those who are in the office full-time or hybrid we have weekly in-office lunch, office snacks, and fun activities</span></li> <li style="font-weight:400;"><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Bi-annual Turbo Week (week-long, company-wide conference)</span></li> </ul> <p><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;"></span></p> <p><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">We are committed to building a diverse team. If you are from a background that's underrepresented in tech, we'd love to meet you.</span></p> <p><span style="font-size:10pt;font-family:arial , helvetica , sans-serif;"><span style="font-weight:400;">Aside from an award winning</span><span style="font-weight:400;"> </span><span style="font-weight:400;">work environment and the opportunity to be part of the world’s largest car sharing marketplace, we are also growing the team quickly - join us!</span><span style="font-weight:400;"> Even if you don't meet every qualification, we are looking for people with enthusiasm for what we do and we will consider you for this and other possibilities.</span></span></p> <p></p> <p><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Turo is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives.</span></p> <p><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Turo will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.</span></p> <p><span style="font-size:10pt;font-family:arial , helvetica , sans-serif;"><span style="font-weight:400;">We welcome candidates with physical, mental, and/or neurological disabilities. If you require assistance applying for an open position, or need accommodation during the recruiting process due to a disability, please submit a request to People Operations by emailing<em> </em></span><span style="color:#236fa1;"></span><span style="font-weight:400;">.</span></span></p> <p></p> <p><span style="font-size:12pt;font-family:arial , helvetica , sans-serif;"><strong>About Turo</strong></span></p> <p><span style="font-weight:400;font-size:10pt;font-family:arial , helvetica , sans-serif;">Turo is the world’s largest car sharing marketplace where you can book any car you want, wherever you want it, from a vibrant community of trusted hosts across the US, Canada, France, UK and Australia. Guests choose from a totally unique selection of nearby cars, while hosts earn extra money to offset the costs of car ownership. A pioneer of the sharing economy and the travel industry, Turo is a safe, supportive community where the car you book is part of a story, not a fleet.</span></p> <p><span style="font-size:10pt;font-family:arial , helvetica , sans-serif;"><span style="font-weight:400;">Discover Turo at </span><a href=""><span style="font-weight:400;"><span style="color:#236fa1;"></span>m</span></a><span style="font-weight:400;">, the App Store, and Google Play, and check out our blog, </span><a href=""><span style="font-weight:400;"><span style="color:#236fa1;">Field Note</span>s</span></a><span style="font-weight:400;">.</span></span></p> <p><span style="font-size:10pt;font-family:arial , helvetica , sans-serif;"><a href=""><span style="font-weight:400;"><span style="color:#236fa1;">Read more</span></span></a><span style="font-weight:400;"> about the Turo culture according to Turo CEO, Andre Haddad.</span></span></p> <p></p> </div>
Turo is an equal opportunity employer.
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