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Job Summary

The Trimble Field Systems Channel Operations Support Specialist is responsible for supporting a range of sales operations and channel administration activities to support the Field Systems business.

The role will work closely with the Sales Operations Lead as well as the Field Systems business and their sales teams to support day to day sales and dealer activities around ordering and fulfillment. The role will also be responsible for actively following defined processes to ensure consistency and efficiencies for internal sales teams and the dealer channel.

Key areas of focus for the role include current day to day activities as well as engaging in following future state processes to increase automation and reduce friction across the ordering and fulfillment process.

Key Roles & Responsibilities

• Primary Responsibilities:

  • Providing day to day support to sales and dealers for orders

    • Examples include:

      • Maintaining and providing solutions to incoming Salesforce cases.

      • Discount and trade-in approval management.

      • Trade-in process facilitation and tracking.

      • Credit hold communication & resolution support.

      • Key account transaction support as needed.

      • Direct customer transaction support as needed.

      • Any other channel ops requests that come in from dealers.

  • Managing discount approval requests from beginning to end and maintaining discount approval forms in the areas of pricing

  • Working with dealers to resolve ordering issues that prevent timely booking & fulfillment.

• Travel Requirements: Up to 1% travel.

Success in the role is defined as:

• Daily management of the channel ops case queue in Salesforce (or other tools that may be introduced over time), with a goal to respond with a first outreach to all new items in the queue within a business day

• Timely response and resolution time to sales and dealer requests leveraging a consistent process and accurate data

• Adherence to the process and policies

• Objectively measured improvements in key processes associated with ordering and fulfillment — with specific metrics and time frames to be defined

• Close working relationships with key stakeholders, including sales, finance, the business, dealers as well as other team members within the Field Systems Sales Operations & Channel Enablement team

Required Skills:

• Solid written and verbal communication skills with an ability to clearly communicate across the organization, including senior leadership

• Well organized

• Strong service mindset

• Accountable

• A desire to leverage new efficient and scalable processes combined with an open minded approach towards always doing it better

• Curiosity and listening skills with an ability to manage multiple inputs and opinions

• Motivated with an ability to handle ambiguity and maintain a positive mindset

• Solid knowledge of Google Suite (Mail, Docs, Sheets, Slides, etc.) and Microsoft Office (Word, Excel, PowerPoint) as well as SalesForce and DOMO

Preferred Skills:

Inspire:

• Hold a global outlook and create an inclusive environment that embraces cultural differences.

• Evangelize the vision for Field Systems to drive channel excellence.

Engage:

• Be curious and humble by asking questions and striving to understand before responding.

• Value, solicit and respect others’ ideas and knowledge.

Achieve:

• Passionate about delivering results that support the business.

• Set high standards and continually raise the bar.

• Use positivity, initiative and perseverance to remove barriers and complete tasks.

How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.

Join a Values-Driven Team: Belong, Grow, Innovate.

At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.

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