Technical Customer Support Professional II
Trimble
Responsibilities:
Assist customers with Construction ERP’s software client/server environment.
Assist customers with Construction ERP’s software administration and services.
Assist customers with Construction ERP’s software upgrades, migration, and installations.
Effectively document issues/feedback from customers for use by development in research and resolution of defects.
Develops knowledge base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.
Follow documented processes for troubleshooting, engagement, escalation, and others with 3rd-party hosting partners.
Support after-hours and on-call duties as business requires.
Skill Sets:
Fair understanding of SQL Server Database and relational database concepts.
Fair understanding of cloud-based environments such as AWS, Azure, or IaaS-based providers.
Demonstrated knowledge of basic networking concepts and terminology.
Working knowledge of basic standard software such as MS Office suites, Adobe suites, multiple Windows OS platforms
Soft skills such as communication, teamwork, adaptability, problem-solving, creativity, work ethic, interpersonal skills, and time management.
Bachelor’s degree, preferably a major in computer science or relevant experience.
Competence:
Strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.
Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.
Demonstrated ability to empathize with customers and actively listen; ability to always defuse situations rather than intensify them.
Identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
Demonstrates accuracy and thoroughness, monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.
Well-organized, self-directed team player. Remains open to others’ ideas and exhibits a willingness to try new things.
Demonstrates excellent written and verbal communication skills and active listening and transmits information accurately and understandably.
Consistently seeks feedback and effectively presents and explains information to various group sizes and levels of knowledge.
Exhibits professionalism, discretion, and good judgment in all interactions with co-workers, customers, vendors, and others.
Handles confidential and sensitive information and records with a high degree of discretion, diligence, and good judgment.
Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Ability to quickly develop and maintain a high level of knowledge of Viewpoint software products and remain an expert on current product knowledge both from an internal and from a user perspective.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com.
