Licensing Specialist
Trimble
Position Overview
As a Licensing Specialist for the Civil Construction Field Systems (CCFS) Sector, you will serve as the primary point of contact for our Dealers and Distribution Partners, providing specialized support for all licensing and subscription-related issues. You will deliver clear, step-by-step guidance, ensuring issues are resolved in a timely and effective manner.
This role requires you to navigate multiple internal systems and tools to verify and resolve a wide range of issues. You will also collaborate with our internal engineering and product teams through a formalized escalation process to resolve complex technical issues and ensure a seamless customer experience. A foundational understanding of the products within the CCFS portfolio is essential to successfully troubleshoot and resolve potential problems.
What You Will Do
Serves as the Tier 2 Point of Contact for all Licensing and Subscription issues reported through existing Support channels
Provide clear step-by-step guidance to ensure issue resolution in a timely manner
Communicate with Dealers and Distribution Partners via Phone, Email, or Chat
Work in multiple licensing systems and provided tools in order to solve issues
Participate in ongoing product improvement by acting as the Voice of the Customer for Licensing and Subscription related issues
Other Duties as Needed
What Skills & Experience You Should Bring
Proven ability to learn and troubleshoot software, with a strong interest in software licensing and subscription models.
Exceptional communication skills with the ability to provide clear, step-by-step guidance to customers and dealers.
A customer-focused mindset and the ability to navigate challenging conversations professionally.
Strong analytical and problem-solving skills, with the ability to navigate multiple internal systems and tools to diagnose and resolve complex issues.
Experience collaborating with internal engineering and product teams to manage and resolve technical escalations.
Experience with Oracle, Virtual Warehouse and Next Virtual Warehouse, EPP, EMS, License Manager, LDK-EMS, HASP Programmer
First, Second, or Third Shift work hours may be required.
Basic understanding of computer networking concepts (TCP/IP Ports and Port Protocol).
Foundational knowledge of software products, preferably within the construction, civil, or geospatial industries is a plus
About Your Location
We truly believe that connecting in person makes a big difference for our team. By being together in the office it helps us connect easily for quick chats, informal conversations, and all-around better teamwork. This role is a key part of that as you’ll be joining us in the office 2-4 days a week. In this role, you’ll work with your manager to figure out a flexible schedule that helps you make the most of your in-office time.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
