Technical Customer Support Engineer (TEKLA)
Trimble
Your Title: Technical Customer Support Engineer (TEKLA)
Job Location: Seoul, Korea (Office Based)
Our Department: AECO
Are you confident about your ability in using Trimble’s Tekla Structures software? Have you thought about becoming a technical expert and changing the trajectory of your career direction?
Come and join the world of tech!
What You Will Do
Technical Customer Support Engineer is involved in developing technical support, training, localization, customization, translation, primarily focused in South Korea. Duties of the Technical Customer Support Engineer include:
Provide fast and efficient customer service to end-users and internal Trimble teams, escalate bug or requirement issues to solve problems or customer feedback, and create technical articles of issues.
Provide advanced technical sales assistance and technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors.
Provide training, job site demonstrations, installation and troubleshooting, including presentation of modular programs and customized classes for support and product issues.
Provide regular fundamental training to customers and update training material. e.g. Tekla Structures, Tekla Structural Designer, Tekla Tedds and Trimble Connect.
Localization of an annual new version so that it can work in the Korean environment. Reflect customer feedback or KS construction standards or KBC code.
Create technical notes and documentation on teams workflows and processes
Involving translation for product, brochures, letters, emails and websites considering technical knowledge and the Korean environment.
Full use and application of professional concepts and company policies and procedures to solve a variety of problems.
What Skills, Experience and Qualifications you should have:
Minimum Diploma in Structural Engineering background or equivalent
2 years+ working knowledge and engineering experience in using Tekla Structures within the AEC industry
Knowledge and experience in Steel, Precast, Rebar detailing is a plus
Knowledge and experience in Development Language (C#, C++) is a plus
Familiarity with web / social media
Familiarity with Microsoft Office – Word, Excel, Powerpoint
Good communication skills in Korean and English – written, verbal and presentation
About the Structures Division
The Structures division at Trimble Solutions Corporation provides the construction industry with Tekla Building Information Modelling (BIM) and structural design and analysis software solutions that are at the core of the construction workflow. The solutions allow customers to achieve greater competitive edge through improved collaboration, efficiency and accuracy. Tekla tools are used for realising projects around the world from housing and skyscrapers to oil rigs and bridges. www.tekla.com
About Trimble
Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability.
From purpose built products to enterprise lifecycle solutions, Trimble is transforming industries such as agriculture, construction, geospatial and transportation.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
