Help Desk Technical Support Intern
Trimble
Your Title: IS Help Desk Intern
Job Location: Espoo, Finland - in person
Our Department: Corporate Information Systems
About the Role
Are you interested in learning more about technology and enjoy solving problems in a cohesive team environment?
This is a full-time Summer internship position.
The IS Help Desk Intern is a student employee who assists the Help Desk team in providing quality technology support under the direct supervision of the IS Help Desk Supervisor/Team Lead. Not only do you provide help desk support services, but you are also at the front line of our department and maintain the image and credibility of the department as a whole. Critical core competencies for this position are customer service, professionalism, communication, and basic technical skills. The focus for this position is on service desk support, ticket queue coordination, and project participation.
What You Will Do
You will support a variety of end-users and software developers onsite in our Espoo office and other Finnish-based locations.
Support help desk requests from the ticketing system and manage the lifecycle of the request to resolution.
Support walk-up requests for technical support.
Set up and configure new computer equipment.
Troubleshoot and repair computer hardware.
Troubleshoot software issues and help end-users regain productivity.
Assist with organizing equipment inventory.
Assist with recycling equipment inventory.
Work on projects as needed.
Skills for success:
Fluent in the local language and oral and written communication skills in English.
Teamwork and collaboration.
Professionalism and strong work ethic.
Organized with an attention to detail.
Remains open to others’ ideas and exhibits willingness to try new things.
Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.
Basic proficiency in working with Dell workstations and laptops, Android & Apple mobile devices, Windows 10/11, and mainstream applications.
Goals of the Internship:
Learn the aspects of information systems and technology services.
Hands-on learning experience in the technology arena.
Learn how to work and be effective in a team environment.
Learn how to communicate well with various employees from around the world.
Learn to troubleshoot computer problems effectively with other IS staff from various teams.
Skills and Qualifications:
A rising Sophomore, Junior, or Senior at an accredited college or university studying Computer Information Systems, Computer Science, or a related field.
Must have a general understanding and working knowledge of mainstream computer operating systems, hardware, and software.
Must be able to work cohesively and collaborate in a team environment.
Job Location
Onsite at our office in Espoo.
The Trimble Espoo site houses software production, divided into two floors with 350 workplaces and an additional half floor of conference rooms.
About Our Corporate Information Systems Division
The Corporate Information Systems team supports Trimble employees' work technology to keep them productive. Our global team is located across the world to provide fast response times, efficiently diagnose issues, and personalize our customers’ experience. Our team is cohesive, supportive, and we are proud of what we do.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
How to Apply: Please submit an online application for this position by clicking on the ‘Apply Now’ button located in this posting.
Application Deadline: Applications could be accepted until at least 30 days from the posting date.
Join a Values-Driven Team: Belong, Grow, Innovate.
At Trimble, our core values of Belong, Grow, and Innovate aren't just words—they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter.
If you need assistance or would like to request an accommodation in connection with the application process, please contact AskPX@px.trimble.com.
