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Support Agent

Trimble

Trimble

Customer Service
Chennai, Tamil Nadu, India
Posted on Jul 5, 2025

Position Summary:

As a Senior Support Agent, you will be responsible for providing exceptional customer service to our clients, maintaining positive customer relationships, and handling customer inquiries and questions in a timely and professional manner. You will also be responsible for mentoring new Support Agents.

Key Character Traits of a Senior Support Agent:

Excellent communication skills.

Ability to multitask and decision-making skills.

Self-driven & self-motivated.

Analytical & logical thinking.

OKR (Objective & Key Results):

  • Provide outstanding customer service by answering customer inquiries, resolving complaints, and maintaining positive relationships with clients.

  • Respond to customer emails and phone calls in a timely and professional manner.

  • Follow up with customers to ensure that their issues have been resolved to their satisfaction.

  • Handle escalated customer issues and work with management to find appropriate solutions.

  • Maintain accurate records of customer interactions and transactions.

  • Provide prompt and effective solutions to customer inquiries and complaints.

  • Show empathy and understanding toward customer concerns.

  • Build and maintain positive relationships with customers.

  • Demonstrate a willingness to go above and beyond to provide excellent customer service.

  • Proactively identify and address customer needs and concerns.

  • Handle difficult situations with tact and professionalism.

  • Maintain a positive attitude and remain calm under pressure.

  • Participates and provides expertise as a member of the Customer Support Group Participates and provides expertise as a member of the Client Relations Group.

  • Attends regular meetings and feedback sessions.

Qualifications & Experience:

  • Bachelor’s Degree or equivalent

  • 4 or more years of experience in customer service