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Job Title: Technical Writer, Hardware Solutions

Job Location: Dayton, OH

Reporting to: Hardware Solutions Group Product Manager

Our Department: CTCT (Caterpillar Trimble Control Technologies)

Work Style: Hybrid (3 days in office)

Job Summary

Your primary objective is to create, maintain, and publish internal/external customer-facing user assistance such as hardware and software manuals, datasheets, installation and troubleshooting guides, and release notes for people using CTCT hardware products, according to company processes and standards.

Your experience in technical communications/documentation, knowledge of industry standard tools and practices, succinct communication style suitable for digital/mobile platforms, and aptitude for/willingness to learn about the latest methods of user assistance delivery all contribute towards CTCT’s vision of being the industry standard grade control platform.

This role may involve occasional domestic or international travel.

Key Responsibilities

• Generate a variety of internal and external customer-facing documents such as product manuals, datasheets, release notes, troubleshooting guides, installation guides, customer drawings, and 3D models

• Perform technical editing, including reviewing user interface and documentation peer reviews

• Analyze quarterly product developments to determine the need for creating new material and updating existing material

• Maintain a documentation backlog and quarterly delivery plan that is aligned with hardware product team needs

• Interview product managers, engineers, testers, documentation users and other experts to understand and extract content for document creation

• Perform other research, such as reviewing drawings, specifications, mockups, and product samples

• Adhere to technical communication and company writing standards, such as the User Assistance style guide and existing documentation formats

• Coordinate with other members of the group and other (international) groups

• Create or coordinate creation of images and illustrations needed for user documents

• Follow established document approval and revision control processes

• Maintain hardware product and process documentation repositories

Expectations

• Specialised depth and/or breadth of expertise in your own job family

• Impact the achievement of the customer, operational, project or service objectives; work is guided by organization function policies

• Communicate difficult concepts and negotiate with others to adopt a different point of view; networks with key contacts outside own area of expertise

• Interprets internal/external business challenges and recommends best practices to improve products, processes or services

• Lead other tech writers to solve complex problems, work independently, and guide other writers only in complex situations

• May lead teams or projects

Skills / Competencies

• Enjoy and work well in a team-based environment, as well as being self-motivated to

• Succeed

• Be customer focussed and data driven

• Take ownership and lead projects to completion

• Work proactively and speak up when inefficiencies and inconsistencies exist

• Communicate effectively across a broad spectrum of SMEs, from engineers to end users

• A proven track record in technical writing, editing and proof-reading skills

• A flexible approach to working in an ever-changing environment

• Ability to work well under pressure, using effective time management skills

• Excellent file management practices

Qualifications / Experience

• Experience documenting complex hardware and software

• Experience using authoring and publication tools (such as MadCap Flare, Adobe InDesign)

• Experience using image editing software (Photoshop, Illustrator)

• Experience using source control (such as Git)

• Experience adhering to a writing style guide

• Experience with CREO is desirable

About CTCT

Our division develops machine control products that use site design information combined with positioning technology to semi-automatically control machines. These products are used in a range of applications to enable a machine operator to perform their work safely, accurately, efficiently, sustainably and effectively through the use of sophisticated yet intuitive user-centric technology.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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