Technical Customer Support Consultant - Civil Engineering
Trimble
Title: Technical Customer Support Consultant - Civil Engineering
Job Location: Gothenburg - Sweden OR Sandvika - Norway
Working Pattern: On-site and/or Hybrid Working - Combination of Office & Home Working
Department: Civil Engineering (Quadri/Novapoint)
Do you have a keen interest or professional experience in Civil Design and Engineering? Trimble is seeking an experienced Civil Engineer to work with our customers to succeed in the transformation to a fully digital workflow, specifically supporting our Quadri BIM software and Novapoint design tools.
What This Role Is:
In this role you will be responsible for providing technical support for our customers in addition to project support and training. If you enjoy solving problems, helping others and developing yourself within digital tools, you will become a natural part of our team. We hope to find a curious person that wishes to be developed into a Subject Matter Expert in these softwares and takes pride in providing best in class support to our customers and the challenges they face in transforming how the World works.
You will work in close collaboration with the existing team and be mentored from the very beginning through an onboarding process, so you feel both welcome and supported. You will be part of a global team even though your office will be located in Gothenburg, Sweden or Sandvika, Norway.
What You Will Do:
Technical Customer support by phone, e-mail and remote access
Be a technical advisor on Civil Engineering Software and services for existing and new customers both on site and in house support
Help customers resolve technical challenges and increase/upskill customers product/software knowledge
Perform software testing
Creating FAQ’s, best practice videos and descriptions to help our customers
Software online training and classroom training
Project support
What Skills & Experience You Should Bring:
BSc or MSc in Civil Engineering (other type of background with a relevant experience in Civil Engineering will be considered)
Service mindedness and a genuine interest to help others to succeed
Communications skills in Swedish / Norwegian and English (written and verbal)
Knowledge about Scandinavian design standards is preferred
Ability to learn and adapt fast to changes and new environments
Organised and analytical
Road, Rail or W&S design experience
Experience with Trimble software like Quadri and Novapoint is required
If you have some, but not all qualifications, and feel motivated to apply, we encourage you to do so.
About Trimble:
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modelling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About Trimble AB in Sweden and Norway:
Join a leading company in the Civil Design and Engineering industry. Our offices in Sweden and Norway, are considered centers of excellence and knowledge hubs, developing software solutions for infrastructure projects. Our technology-leading solutions are part of a global product portfolio in constant development to provide world-class results for the individual user, customer, partner - and society. As part of our team you will contribute to transforming the way the world works. We offer you a welcoming professional environment where you have the opportunity to influence your own workday as well as the solutions and functionalities we develop and improve. For more information, visit: civil.trimble.se and civil.trimble.no.
Trimble’s Inclusiveness Commitment:
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
