Customer Support Professional
Trimble
Your Title: Customer Support Professional
Job Location: Trimble Germany - Biberach
Our Division: Global Services - Mobile Mapping Support
Are you interested in cutting-edge reality capture technologies in real-world problems? Do you like to be a part of a core team that supports the Trimble Mobile Mapping technology? Are you a motivated engineer who has demonstrated expertise in the geospatial industry (mobile mapping)?
What You Will Do
You will be integral in helping customers navigate and maximize the benefits of our products, providing you with a deep understanding of application functionality and customer needs. This role offers a dynamic opportunity to be at the forefront of customer engagement, providing essential support that directly impacts customer satisfaction and company reputation. You will work closely with various technical professionals, gaining insights into complex technical systems and developing strong communication and problem-solving skills. This role is ideal for detail-oriented individuals who enjoy problem-solving and thrive in a fast-paced, international environment.
Key Responsibilities
Effective Management of Customer Interactions
Complex Problem Analysis, Practical Solution Development and Reporting
Customer Installation and Training on side and remotely
Documentation and Knowledge Sharing
Coordination and Scheduling of Field Support Calls
What Skills & Experience will make you successful in this role
Academic background in geospatial areas (Surveying, Geomatics, Remote Sensing) or proved work experience in such areas
Fluent level of English, willingness to work in international work environment and Clients
Any additional language especially German will be an asset
Knowledge of Mobile Mapping Systems: Understanding of how mobile mapping equipment operates, including GNSS/INS, LiDAR, and imaging technologies and the processing and analyzing of geospatial data
Exceptional written and verbal communication skills
High level of autonomy, efficiency in task completion, and effective resource management.
Knowledge and experience of the Trimble MX-Systems is a bonus.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
About Our Mobile Mapping Division
The Trimble Mobile Mapping Division is a comprehensive and dynamic unit that delivers advanced mobile mapping solutions. This division is responsible for a broad range of activities aimed at supporting customers and ensuring the successful deployment and utilization of Trimble's cutting-edge mobile mapping technologies. It provides ongoing technical assistance to ensure the optimal performance of mobile mapping systems. Offers solutions for any issues that arise using mobile mapping equipment and software. It conducts hands-on training sessions and workshops to educate customers on the effective use of mobile mapping technologies. Performs rigorous testing and quality checks to calibrate new systems before deployment, ensuring high accuracy and reliability. It offers powerful software tools such as Trimble Business Centre and Trimble MX for data processing, analysis, and visualization.
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
