Customer Success Manager_Dutch speaker
Trimble
Job title: Customer Success Manager_Dutch speaker
Location: the Netherlands / Bodegraven
Trimble Europe BV is searching for the right person to join our team as a Customer Success Specialist. If your mission is to help organizations like our customers using Trimble solutions to succeed, then read on.
As a Customer Success Specialist at Trimble MEPcontent, you will work closely with a large portfolio of building product manufacturers in the MEP sector, to help maximize their success while identifying and mitigating any risks. Your passion, expertise and focus will result in renewals, client advocacy and expansion, adding value and growth to both ARR and customer satisfaction.
About Trimble Construction
Architects, engineers, contractors and building owners play distinct roles in the design-build-operate continuum, and each uses different purpose-built tools for their tasks. Developed for the highly specialized needs of the professionals who use them, Trimble solutions encourage collaboration, maximizing productivity and profitability across the project workflow while reducing errors, waste and re-work. Our portfolio of construction management software solutions for today’s MEP contractors and engineers—combined with our commitment to innovation and service—has made us an industry leader in over 150 countries. We’ve earned the trust of our clients because of our extensive knowledge in specialty trades and expertise in positioning technologies.
About MEPcontent
MEPcontent.com is a BIM library designed for MEP (Mechanical, Engineering, Plumbing) engineers. Thanks to a close collaboration with 450+ leading manufacturers in the industry, MEPcontent provides customized files and applications for the most commonly used models in Revit, AutoCAD and IFC formats. In addition, MEPcontent facilitates manufacturer-specific content in our European leading modeling software solutions Stabicad and Trimble nova. Stabicad for AutoCAD and Revit is a CAD/BIM software that provides design plug-ins and 2D/3D design. By connecting Stabicad to MEPcontent, engineers can work with high-level content and relevant data provided by manufacturers, for integration into their models during the design phase. Trimble Nova is an all-in-one design and engineering solution for building technology professionals.
Measures of Success:
You will successfully coordinate pre-sales, onboarding and customer support for our European building product manufacturers
You will help build strong relationships by proactively connecting with customers through phone calls, online meetings and emails
You will identify, track and mitigate any risk that may result in a loss of a client relationship
You will partner cross-functionally with Content Operations, Sales, Order Admin, Marketing and Product to drive deep customer engagement, identify cross-sell opportunities, increase retention and growth
You will work with and keep our CRM system up to date, including reporting activities
You will assist the Sales team in the offering and follow-up process together with the Content Operations team
You will occasionally assist during trade events
Skills & Experience Required:
- You put the client first and have a strong sense of urgency with a solutions-oriented mindset
- You have around 3 to 5 years of working experience
- You have experience with pre-sales, account management and onboarding of new clients
- You know how to collaborate with internal and external stakeholders in order to get things done
- You have strong project management skills to manage customer projects
- You like to work for an IT company in an international environment
- You have affinity with the digital construction industry, preferably MEP
- You are native Dutch, fluent in English. German is seen as a strong plus
- You have excellent verbal and written communication skills
- Experience with SalesForce is a plus
- Experience with Gainsight is a plus
What we offer:
- A career at an innovative market leader in software solutions, transforming the way the world works
- The opportunity to work for a listed organization with a big interest in their employees
- A competitive salary
- Possibility to make use of the well-being program for Trimble Colleagues, as work/life balance is important at Trimble
- The possibility to work according to a hybrid working method, to maintain a healthy work/life balance
- We encourage Trimble employees to make use of our internal learning platform to develop your skills, knowledge, and personal competencies;
- Possibility to participate in Employee Stock Purchase Plan;
- 28 vacation days and an additional Day of Service to recharge, reflect, and relax;
- Pension plan fully paid by the employer
What you will find:
Trimble is a global team of driven, committed, and ambitious people who are transforming the way the world works. A workplace where you can bring your whole self to work every day. Be valued for who you are and what you contribute. We’ll appreciate it if you put your vision into motion and you will create opportunities — for our customers, our community, and yourself. Trimble knows that quality of life shapes the quality of work. That’s why we strive to keep our people happy and healthy. We evaluate our compensation and benefits regularly and adapt them to the local needs of our global organization.
Trimble is proud to be an Equal Opportunity and Affirmative Action Employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected factor. EOE/M/F/V/D
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
