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Your Title: Application Support Specialist

Job Location: Lake Oswego, OR - Hybrid

Our Department: Trimble Viewpoint

Are you a software-savvy person passionate about troubleshooting and fixing problems?

Do you like to be part of a core team that works directly with customers and solves their critical problems live?

What You Will Do

The Application Support Specialist serves as primary support liaison between the company and the customer and is responsible for resolving complex customer-related software issues associated with the use of Viewpoint’s construction accounting and project management software, as well as other point solutions.

· Assists customers with use of Viewpoint software core product(s) and point-solutions: Vista, Procontractor, and Spectrum.

· Monitors, tracks, and documents customer support calls and related activities in a CRM system.

· Uses SQL Query, reporting tools, and spreadsheets to examine underlying data.

· Assists other departments with application issues and development of the software.

· Develops Knowledge Base articles to document troubleshooting steps and common solutions to frequent calls for use by customers and peers.

· Serves as an on-call resource for International calls as part of normal department rotation, as assigned.

What Skills & Experience Should You Bring

• Ability to quickly develop and maintain a high level of knowledge of (Viewpoint) software products and remain expert on current product knowledge both from an internal and from a user perspective.

• Demonstrated ability to empathize with customers, actively listen; ability to always defuse situations rather than intensify one.

• Excellent problem-solving skills, a strong customer-service orientation and commitment to ensuring timely, quality solutions to customer issues.

• Ability to understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels.

• Demonstrates accuracy, thoroughness, and monitors own work to ensure quality, presents numerical data effectively, and is able to read and interpret written information.

• Well-organized, self-directed team player. Remains open to others’ ideas, and exhibits willingness to try new things.

• Demonstrates excellent written and verbal communication skills. Listens effectively, transmits information accurately and understandably, and actively seeks feedback. Effectively presents and explains information to various group sizes and levels of knowledge.

• Prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Demonstrates professionalism, discretion, and good judgment in all interactions with co-workers, and customers.

• Handles confidential and sensitive information and records with a high degree of discretion, diligence and good judgment.

• Consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Bachelor’s degree, preferably with an emphasis in business, accounting or other relevant discipline or relevant experience.

In a hybrid role, you will work with your manager to establish a mutually agreeable schedule for your time working in the office based on the position and the business need. Typically hybrid positions are 1-3 days per week, or 20%-60% of the month in the office.

About Our Trimble Viewpoint

Trimble Viewpoint construction software solutions, part of Trimble Connected Construction, allow contractors to better manage projects, processes, and people, using the data gathered to lower risk and improve margins. With more than 40 percent of the ENR 400 on our platforms, Trimble Viewpoint innovations transform the construction industry by connecting operations across financial and HR systems, project management tools, and mobile field solutions.

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

Trimble’s Privacy Policy

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Hiring Range:

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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