Technical Support Professional
Trimble
Job Summary
We are looking for a Technical Support Professional to provide first line support to our product users. In this role, you will be working as part of the core technical team which provides excellent technical support, customer care, product implementation, customization and training to all Tekla Structures customers across India.
You will be involved in diagnosis & troubleshooting of software problems. Interpret the client’s requirements and assist them to provide product level support, applying standard industrial practices, provide tailor made solutions to fit their requirements by applying your industrial domain expertise.
Key Responsibilities
Delivering technical support to the users of Tekla softwares products.
Addressing customer queries over the phone, by email or solving issues through Web meeting
Work effectively with customers
Technical documentation preparation
Coordinating with customer for follow-up /feedback
Ability to learn in house system based Tools
Ability to perform comprehensive research and investigation on customer Problems.
Required Skills & Experience
Have a degree in Civil/Mechanical Engineering or equivalent, from an accredited University
Min 2 years exp in Steel Detailing /Design Industry or Professional experience of using Tekla Structures or other BIM software
Masterful communication in written and spoken English
Technical troubleshooting and problem solving skills
Utilize excellent analytical skills
Team oriented, service-minded & coachable.
We Appreciate
Systematic and organized way of working
Experience in handling steel detailing projects
Patience and self organized with the ability to multitask
You must enjoy helping others and developing their skills.
Job Location:
· Navi Mumbai, Maharashtra office.
About Trimble
Dedicated to the world’s tomorrow, Trimble is a technology company delivering solutions that enable our customers to work in new ways to measure, build, grow and move goods for a better quality of life. Core technologies in positioning, modeling, connectivity and data analytics connect the digital and physical worlds to improve productivity, quality, safety, transparency and sustainability. From purpose-built products and enterprise lifecycle solutions to industry cloud services, Trimble is transforming critical industries such as construction, geospatial, agriculture and transportation to power an interconnected world of work. For more information about Trimble (NASDAQ: TRMB), visit: www.trimble.com
Trimble’s Inclusiveness Commitment
We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.
We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.
