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Customer Support Representative

Trimble

Trimble

Customer Service
Perth, WA, Australia
Posted on Tuesday, July 9, 2024

Your Title: Customer Support Representative

Job Location: Hybrid - Perth, WA (Full-Time in office for first month)

Office Location: Puccini Court, Stirling, 6021

Our Department: Autonomy

Duration: 4 month contract

Start Date: July

Do you have experience in customer resolution and pride yourself in your problem solving skills?

Do you want flexible working and the opportunity to work for a global tech company….then we want to hear from you!

What You Will Do

As a Customer Care Team Member you will provide outstanding customer service and support to ensure a positive customer experience with our solutions. You are service minded and thrive in a friendly, hard-working, fast paced environment.

  • Responds to customer service inquiries regarding company products, features and/or services

  • Call customers to renew their subscriptions, upsell services, and obtain customer satisfaction feedback

  • Input sales orders, payments, and help customers activate their service

  • Update clients’ accounts to maintain data integrity

  • Troubleshoot basic technical customer issues with service activation and operation

  • You will be expected to sometimes work weekends and public holidays and additionally cover for other team members during holidays and periods of leave therefore a degree of flexibility is required.

What Skills & Experience You Should Bring

  • Excellent communications skills

  • An enthusiasm to help people and be customer focussed

  • Some experience in using a database management system

  • You should have excellent fluent English skills written/reading/spoken, you may even speak another language although this is not a requirement

  • Some basic software or IT technical skills would be highly advantageous

Information About Your Location

We offer a flexible hybrid (full time from the office for first month during training then moving to 3 days in the office) working style from our small Stirling office location in Perth WA. Our offices have free onsite parking, with a modern and relaxed working environment. There are good facilities and eateries nearby away from the hustle and bustle of the CBD. You’ll work alongside other team members and colleagues from different divisions of Trimble.

About our Trimble Autonomy Division

Trimble’s Autonomy Division is a leader in autonomous technologies that help our customers in Agriculture, Construction, and other emerging vertical industries operate more efficiently.

Trimble Autonomy Solutions are at the forefront of off-road vehicle guidance, implement control, obstacle detection, optimal path planning, and efficient multi-vehicle coordination technologies. Learn more at https://autonomy.trimble.com/ https://positioningservices.trimble.com/en/rtx

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.

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