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Technical Writer

Trimble

Trimble

Marketing & Communications, IT
Christchurch, New Zealand
Posted on Friday, June 7, 2024

Your Title: Technical Writer

Job Location: Christchurch, NZ

Division: CTCT

Passionate about turning complex technical details into clear, user-friendly content? Join Trimble's CTCT division in Christchurch as a Technical Writer and make an impact!

What You Will Do

Join the CTCT division at Trimble Navigation as a Technical Writer on the User Assistance team. In this role, you will create and update customer-facing user assistance, including installation guides, software instructions, UI text, and video.

Leverage your experience in technical communications/documentation, proficiency in written and spoken English, knowledge of industry-standard tools and practices, and a succinct communication style suitable for digital/mobile platforms.

As part of the User Assistance team, you’ll be involved in:

  • Analyzing quarterly product developments to determine the need for creating new material and updating existing material.

  • Interviewing developers, engineers and other technical experts.

  • Performing other research, such as reviewing drawings, specifications, mockups, and product samples.

  • Generating customer-facing documentation such as user guides, installation guides, task tutorials, troubleshooting guides, videos and more, in various formats.

  • Adhering to technical communication and company writing standards, such as the User Assistance style guide and existing documentation formats.

  • Performing technical editing, including reviewing user interface and documentation peer reviews.

  • Working with UX designers to develop illustrations for published material.

  • Coordinating with other members of the group and other (international) groups.

  • Following established revision and feedback procedures.

  • Supporting, communicating, reinforcing and defending the mission, values and culture of the organization.

What Skills & Experience You Should Bring

  • Proficient written and verbal English communication skills, with high attention to detail

  • Experience documenting complex hardware and software

  • Proven track record in technical writing, editing and proof-reading skills

  • Ability to communicate effectively across a broad spectrum of SMEs, from engineers to end users

  • Has the ability to take ownership and lead projects to completion.

  • Excellent file management practices

  • Experience using an authoring tool (MadCap Flare preferred but not essential)

  • Experience using source control (Git preferred but not essential)

  • An interest in/experience with mixed reality/AI concepts

  • An interest in/experience with creating video content

About Your Location
Based at Trimble’s NZ headquarters in Christchurch, an onsite gym, an active social club, and a great team environment where people love working with leading technology solutions.

At Trimble, you'll find the inspiration and opportunity to be yourself and thrive. The global community of Team Trimble, including more than 400 people in New Zealand, is passionate about bringing new ideas and innovations to life and building a better, more sustainable future. This role may involve short stints of domestic (and potentially international) travel.

About Our CTCT Division

The CTCT division (a joint venture between Trimble and Caterpillar) develops positioning and control products for earthmoving and paving machines in the construction and mining industries, using technologies such as GPS, optical total stations, lasers, and sonics. The products are used in a range of applications where the operator of the machine benefits from having accurate horizontal and vertical guidance.

For more information on currently developed products, see construction.trimble.com/earthworks

Trimble’s Inclusiveness Commitment

We believe in celebrating our differences. That is why our diversity is our strength. To us, that means actively participating in opportunities to be inclusive. Diversity, Equity, and Inclusion have guided our current success while also moving our desire to improve. We actively seek to add members to our community who represent our customers and the places we live and work.

We have programs in place to make sure our people are seen, heard, and welcomed and most importantly that they know they belong, no matter who they are or where they are coming from.